BEUDAMED
    FDA Adverse Event Malfunction Summary report: N

    BD PYXIS¿ MEDSTATION¿ ES

    MDR report key: 25132283 · Received May 9, 2026

    Report

    Report Number
    2016493-2026-27367
    Event Type
    Malfunction
    Date Received
    May 9, 2026
    Date of Event
    April 12, 2026
    Report Date
    April 16, 2026
    Manufacturer
    CAREFUSION 303, INC.
    Product Code
    BRY
    UDI-DI
    10885403533228
    PMA / PMN Number
    EXEMPT
    Product Problem
    Yes
    Report Source
    Manufacturer report
    Reporter Location
    TX, US
    Reporter Occupation
    OTHER HEALTH CARE PROFESSIONAL
    Health Professional
    Yes

    Narratives

    Additional Manufacturer Narrative · 0

    A REVIEW OF THE COMPLAINT HISTORY FOR SN (B)(6) WAS PERFORMED IN SALESFORCE WHICH DID NOT LOCATE SIMILAR COMPLAINT(S) WITH THE SAME FAILURE MODE FOR THIS SERIAL NUMBER. A REVIEW OF THE DEVICE HISTORY RECORD FOR SN (B)(6) WAS PERFORMED FROM THE DATE OF MANUFACTURE, 18-AUG-2021 AND CONFIRMED THAT THIS DEVICE WAS NOT PREVIOUSLY RETURNED FOR SERVICING AND THERE WERE NO PRODUCTION FAILURES WHICH CORRELATES TO THE CUSTOMER REPORTED ISSUE. UPON INVESTIGATION OF THIS INCIDENT, THE TECHNICAL SUPPORT SPECIALIST (TSS) CREATED THE CASE AS REPORTED BY THE CUSTOMER. HOWEVER, DISPATCH TO THE FIELD SERVICE TECHNICIAN COULD NOT BE COMPLETED DUE TO AN OVERALL ACCOUNT BLOCK. THE CUSTOMER WAS INFORMED VIA EMAIL ABOUT THE CREDIT BLOCK, GUIDANCE WAS PROVIDED, AND THEY WERE ADVISED TO CONTACT 1-800-438-6789 OR THEIR ACCOUNT EXECUTIVE FOR ASSISTANCE.

    Description of Event or Problem · 0

    IT WAS REPORTED THAT WHEN USING THE BD PYXIS¿ MEDSTATION¿ ES DRAWER HAD FAILED, THE BIN FAILED TO BE RECOGNIZED DURING DISPENSING AND COULD NOT BE RECOVERED. THE CUSTOMER ATTEMPTED TO REBOOT, BUT THE ISSUE STILL DID NOT RESOLVE. THE CUSTOMER STATED THAT THIS MALFUNCTION OCCURRED WHILE DISPENSING THE MEDICATION. THERE WERE NO ADVERSE EVENTS OR INJURIES REPORTED DUE TO THIS EVENT.

    Devices

    Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
    452572 BD PYXIS¿ MEDSTATION¿ ES AUTOMATED DISPENSING CABINET BRY CAREFUSION 303, INC. 500001002500 10885403533228

    Patients

    Seq Age Sex Outcome Treatment
    1 NA Unknown