BEUDAMED
    FDA Adverse Event Malfunction Summary report: N

    BD PYXIS¿ ES SERVER

    MDR report key: 24980420 · Received April 24, 2026

    Report

    Report Number
    2016493-2026-23730
    Event Type
    Malfunction
    Date Received
    April 24, 2026
    Date of Event
    March 29, 2026
    Report Date
    April 13, 2026
    Manufacturer
    CAREFUSION 303, INC.
    Product Code
    BRY
    PMA / PMN Number
    EXEMPT
    Product Problem
    Yes
    Report Source
    Manufacturer report
    Reporter Location
    WY, US
    Reporter Occupation
    OTHER HEALTH CARE PROFESSIONAL
    Health Professional
    Yes

    Narratives

    Additional Manufacturer Narrative · 0

    D.4 & H.4: SERIAL NUMBER, UNIQUE DEVICE IDENTIFIER, AND MANUFACTURER DATE NOT AVAILABLE. UPON INVESTIGATION OF THE ACTUAL DEVICE USED IN THIS INCIDENT, IT WAS DETERMINED THAT ALL THE STATIONS ON DISCONNECTED MODE AND PATIENTS WERE NOT CURRENT. A TECHNICAL SUPPORT SPECIALIST DIALED INTO THE APPLICATION SERVER AND ATTEMPTED TO CONNECT TO THE DATABASE VIA SQL SERVER MANAGEMENT STUDIO (SSMS) BUT WAS UNABLE TO ESTABLISH A CONNECTION, IDENTIFIED THAT THE DATABASE SERVER WAS OFFLINE IN REMOTE SUPPORT SERVICE (RSS) AND CONTACTED THE USER TO ENGAGE HOSPITAL INFORMATION TECHNOLOGY TEAM (HIT) TO BRING THE SERVER BACK ONLINE, HOSPITAL INFORMATION TECHNOLOGY TEAM (HIT) REPORTED BEING ABLE TO PING THE HOST BUT NOT THE PRODUCTION SERVERS AND CONFIRMED THEY DID NOT HAVE ACCESS, ASSISTED THE CUSTOMER BY PROVIDING THE NECESSARY CREDENTIALS TO HOSPITAL INFORMATION TECHNOLOGY TEAM (HIT), AFTER WHICH THE DATABASE SERVER WAS SUCCESSFULLY BROUGHT BACK ONLINE AND MESSAGE FLOW BETWEEN THE APPLICATION AND DATABASE SERVERS WAS VALIDATED. THE SYSTEM FUNCTIONED AS INTENDED AFTER THE TECHNICAL SUPPORT SPECIALIST TROUBLESHOT THE DEVICE.

    Description of Event or Problem · 0

    IT WAS REPORTED THAT WHEN USING THE BD PYXIS¿ ES SERVER, ALL STATIONS WERE IN DISCONNECTED MODE AND PATIENTS WERE NOT CURRENT. THE CUSTOMER STATED THAT THERE WAS A DELAY IN PATIENT CARE. THERE WERE NO ADVERSE EVENTS OR INJURIES REPORTED BASED ON THIS EVENT.

    Devices

    Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
    199928 BD PYXIS¿ ES SERVER AUTOMATED DISPENSING CABINET BRY CAREFUSION 303, INC.

    Patients

    Seq Age Sex Outcome Treatment
    1 NA Unknown SN: (B)(6), LOCATION: EMERGENCY ROOM.