BEUDAMED
    FDA Adverse Event Malfunction Summary report: N

    BD PYXIS¿ ES SERVER

    MDR report key: 24851260 · Received April 11, 2026

    Report

    Report Number
    2016493-2026-20441
    Event Type
    Malfunction
    Date Received
    April 11, 2026
    Date of Event
    March 16, 2026
    Report Date
    March 23, 2026
    Manufacturer
    CAREFUSION 303, INC.
    Product Code
    BRY
    PMA / PMN Number
    EXEMPT
    Product Problem
    Yes
    Report Source
    Manufacturer report
    Reporter Location
    WA, US
    Reporter Occupation
    OTHER HEALTH CARE PROFESSIONAL
    Health Professional
    Yes

    Narratives

    Additional Manufacturer Narrative · 0

    D4 & H4: SERIAL NUMBER, UNIQUE DEVICE IDENTIFIER AND MANUFACTURER DATE NOT AVAILABLE.UPON INVESTIGATION OF THE ACTUAL DEVICE USED IN THIS INCIDENT, IT WAS DETERMINED THAT THE USER WAS UNABLE TO CONNECT THE SERVER EVEN THOUGH EVERYTHING WAS RESTARTED. A TECHNICAL SUPPORT SPECIALIST (TSS) DIALED INTO THE SERVER AND FOUND ALL DATABASES IN 'RECOVERY PENDING' STATUS. JOB SCHEDULER COULD NOT BE RESTARTED, AND PES WAS INACCESSIBLE. IDENTIFIED "SECURITY UPDATE FOR SQL SERVER 2016 SERVICE PACK 3 GDR (KB5077474)" AS THE CAUSE OF DATABASE CORRUPTION; REMOVED KB5077474, WHICH RESOLVED THE RECOVERY PENDING STATE. ATTEMPTED TO GENERATE A REPORT, BUT AN UNEXPECTED ERROR OCCURRED. FOLLOWED KA (SCHEDULED REPORTS ARE NOT RUNNING - THE JOB SCHEDULER SERVICE WILL NOT START) TO REPLACE THE CONFIGURATION. SINCE THIS WAS A COLLEGE SITE, SOME FEATURES MAY BE DISABLED UNDER NORMAL USAGE. OUTBOUND CALL WAS UNREACHABLE, SO AN EMAIL WAS SENT TO THE CUSTOMER TO CONFIRM NORMAL USAGE. THE CUSTOMER LATER UPDATED THAT THE ISSUE WAS RESOLVED. THE SYSTEM FUNCTIONED AS INTENDED AFTER THE TECHNICAL SUPPORT SPECIALIST TROUBLESHOT THE DEVICE.

    Description of Event or Problem · 0

    IT WAS REPORTED THAT WHEN USING THE BD PYXIS¿ ES SERVER UNABLE TO CONNECT THE SERVER, EVEN AFTER EVERYTHING WAS RESTARTED. HOWEVER, THERE WERE NO DELAYS OR ADVERSE EVENTS OR INJURIES REPORTED BASED ON THIS EVENT.

    Devices

    Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
    907628 BD PYXIS¿ ES SERVER AUTOMATED DISPENSING CABINET BRY CAREFUSION 303, INC.

    Patients

    Seq Age Sex Outcome Treatment
    1 NA Unknown SN: (B)(6), LOCATION: SIMLAB