BEUDAMED
    FDA Adverse Event Malfunction Summary report: N

    BD PYXIS¿ MEDBANK TOWER

    MDR report key: 24725986 · Received March 30, 2026

    Report

    Report Number
    2016493-2026-17185
    Event Type
    Malfunction
    Date Received
    March 30, 2026
    Date of Event
    March 7, 2026
    Report Date
    March 13, 2026
    Manufacturer
    CAREFUSION 303, INC.
    Product Code
    BRY
    UDI-DI
    10885403517167
    PMA / PMN Number
    EXEMPT
    Product Problem
    Yes
    Report Source
    Manufacturer report
    Reporter Location
    NE, US
    Reporter Occupation
    OTHER HEALTH CARE PROFESSIONAL
    Health Professional
    Yes

    Narratives

    Additional Manufacturer Narrative · 0

    A REVIEW OF THE COMPLAINT HISTORY FOR SN (B)(6) WAS PERFORMED IN SALESFORCE WHICH DID NOT LOCATE SIMILAR COMPLAINT(S) WITH THE SAME FAILURE MODE FOR THIS SERIAL NUMBER. A REVIEW OF THE DEVICE HISTORY RECORD FOR SN (B)(6) WAS PERFORMED FROM THE DATE OF MANUFACTURE, 03-SEP-2025 AND CONFIRMED THAT THIS DEVICE WAS NOT PREVIOUSLY RETURNED FOR SERVICING AND THERE WERE NO PRODUCTION FAILURES WHICH CORRELATES TO THE CUSTOMER REPORTED ISSUE. UPON INVESTIGATION OF THE ACTUAL DEVICE USED IN THIS INCIDENT, IT WAS DETERMINED THAT THE USER WAS UNABLE TO LOGIN TO MEDBANK MYQLINK (MQL). A TECHNICAL SUPPORT SPECIALIST (TSS) LOGGED INTO MQL AND IDENTIFIED THAT THE USER'S ACCOUNT WAS NOT ACTIVE UNDER THE DATABASE SECURITY PAGE. THE TSS ADVISED THAT CHANGES COULD NOT BE MADE DUE TO LACK OF AUTHORIZATION AND RECOMMENDED THAT THE CUSTOMER TO CONTACT A MANAGER OR AN INDIVIDUAL WITH ADMINISTRATIVE ACCESS TO HAVE THE ACCOUNT ACTIVATED OR A NEW ACCOUNT BE CREATED. THE SYSTEM FUNCTIONED AS INTENDED AFTER THE TECHNICAL SUPPORT SPECIALIST INVESTIGATED THE DEVICE.

    Description of Event or Problem · 0

    IT WAS REPORTED THAT WHEN USING THE BD PYXIS¿ MEDBANK TOWER UNABLE TO LOGIN TO MEDBANK MYQLINK (MQL) DESPITE PROVIDING THE CORRECT EMAIL ADDRESS. HOWEVER, THERE WERE NO DELAYS OR ADVERSE EVENTS OR INJURIES REPORTED BASED ON THIS EVENT.

    Devices

    Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
    790251 BD PYXIS¿ MEDBANK TOWER AUTOMATED DISPENSING CABINET BRY CAREFUSION 303, INC. 500004500000 10885403517167

    Patients

    Seq Age Sex Outcome Treatment
    1 NA Unknown