BEUDAMED
    FDA Adverse Event Malfunction Summary report: N

    BD PYXIS¿ MEDSTATION¿ ES TOWER

    MDR report key: 24616047 · Received March 17, 2026

    Report

    Report Number
    2016493-2026-14357
    Event Type
    Malfunction
    Date Received
    March 17, 2026
    Date of Event
    February 24, 2026
    Report Date
    February 26, 2026
    Manufacturer
    CAREFUSION 303, INC.
    Product Code
    BRY
    UDI-DI
    10885403512674
    PMA / PMN Number
    EXEMPT
    Product Problem
    Yes
    Report Source
    Manufacturer report
    Reporter Location
    CA, US
    Reporter Occupation
    OTHER HEALTH CARE PROFESSIONAL
    Health Professional
    Yes

    Narratives

    Additional Manufacturer Narrative · 0

    A REVIEW OF THE COMPLAINT HISTORY FOR SN (B)(6) WAS PERFORMED IN SALESFORCE WHICH DID NOT LOCATE SIMILAR COMPLAINT(S) WITH THE SAME FAILURE MODE FOR THIS SERIAL NUMBER. A REVIEW OF THE DEVICE HISTORY RECORD FOR SN (B)(6) WAS PERFORMED FROM THE DATE OF MANUFACTURE, 27-NOV-2018 AND CONFIRMED THAT THIS DEVICE WAS NOT PREVIOUSLY RETURNED FOR SERVICING AND THERE WERE NO PRODUCTION FAILURES WHICH CORRELATES TO THE CUSTOMER REPORTED ISSUE. UPON INVESTIGATION OF THE ACTUAL DEVICE USED IN THIS INCIDENT, IT WAS DETERMINED THAT SOME KEY ON KEYBOARD WAS NOT WORKING. A TECHNICAL SUPPORT SPECIALIST DIALED INTO THE STATION AND REINSTALLED THE KEYBOARD DRIVER AS PER KA (ES - LETTER "P" AND "U" NOT WORKING ON THE KEYBOARD). THE STATION WAS THEN REBOOTED, AND FUNCTIONALITY WAS RESTORED. THE SYSTEM FUNCTIONED AS INTENDED AFTER THE TECHNICAL SUPPORT SPECIALIST TROUBLESHOT THE DEVICE.

    Description of Event or Problem · 0

    IT WAS REPORTED THAT WHEN USING THE BD PYXIS¿ MEDSTATION¿ ES TOWER SOME OF THE KEYS ON THE KEYBOARD WAS NOT WORKING. USER TRIED REBOOTING THE SYSTEM, BUT ISSUE STILL PERSISTED. THE CUSTOMER STATED THAT THERE WAS A DELAY IN PATIENT CARE. THERE WERE NO ADVERSE EVENTS OR INJURIES REPORTED BASED ON THIS EVENT.

    Devices

    Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
    676309 BD PYXIS¿ MEDSTATION¿ ES TOWER AUTOMATED DISPENSING CABINET BRY CAREFUSION 303, INC. 500001002506 10885403512674

    Patients

    Seq Age Sex Outcome Treatment
    1 NA Unknown