BEUDAMED
    FDA Adverse Event Malfunction Summary report: N

    BD PYXIS¿ MEDSTATION¿ ES

    MDR report key: 24312831 · Received February 11, 2026

    Report

    Report Number
    2016493-2026-05774
    Event Type
    Malfunction
    Date Received
    February 11, 2026
    Date of Event
    January 20, 2026
    Report Date
    January 23, 2026
    Manufacturer
    CAREFUSION 303, INC.
    Product Code
    BRY
    UDI-DI
    10885403533228
    PMA / PMN Number
    EXEMPT
    Product Problem
    Yes
    Report Source
    Manufacturer report
    Reporter Location
    NY, US
    Reporter Occupation
    OTHER HEALTH CARE PROFESSIONAL
    Health Professional
    Yes

    Narratives

    Additional Manufacturer Narrative · 0

    A REVIEW OF THE COMPLAINT HISTORY FOR SN (B)(6) WAS PERFORMED IN SALESFORCE WHICH DID NOT LOCATE SIMILAR COMPLAINT(S) WITH THE SAME FAILURE MODE FOR THIS SERIAL NUMBER. A REVIEW OF THE DEVICE HISTORY RECORD FOR SN (B)(6) WAS PERFORMED FROM THE DATE OF MANUFACTURE, 04-JUN-2018 AND CONFIRMED THAT THIS DEVICE WAS NOT PREVIOUSLY RETURNED FOR SERVICING AND THERE WERE NO PRODUCTION FAILURES WHICH CORRELATES TO THE CUSTOMER REPORTED ISSUE. UPON INVESTIGATION OF THE ACTUAL DEVICE USED IN THIS INCIDENT, IT WAS DETERMINED THAT THE STATION HAD A FATAL ERROR. A TECHNICAL SUPPORT SPECIALIST REVIEWED THE STATION MEDICATION APPLICATION LOGS AND FOUND THAT THE INTERNAL NETWORK INTERFACE CARD (NIC) DISCONNECTED, PREVENTING THE APPLICATION FROM RESTARTING. THE LOGS SHOWED REPEATED SOCKET EXCEPTIONS AND A FAILURE TO LOCATE THE PYXINET NETWORK INTERFACE. THE STATION WAS REBOOTED AND THE APPLICATION HAS BEEN ACCESSIBLE SINCE THEN. THE MOST LIKELY CAUSE WAS WINDOWS POWER-SAVING SETTINGS SHUTTING DOWN THE INTERNAL NETWORK INTERFACE CARD (NIC), DISABLED THE NETWORK INTERFACE CARD (NIC) AND UNIVERSAL SERIAL BUS (USB) POWER-SAVING OPTIONS PER KNOWLEDGE ARTICLE (KA) ES - LOSS OF COMMUNICATION ON STATION DUE TO NETWORK INTERFACE CARD POWER MANAGEMENT SETTING AND CONFIRMED THE ISSUE IS RESOLVED. THE SYSTEM FUNCTIONED AS INTENDED AFTER THE TECHNICAL SUPPORT SPECIALIST TROUBLESHOT THE DEVICE.

    Description of Event or Problem · 0

    IT WAS REPORTED THAT WHEN USING THE BD PYXIS¿ MEDSTATION¿ ES STATION WAS ON ERROR FATAL, THE CUSTOMER ATTEMPTED TROUBLESHOOTING BY REBOOTING THE STATION; HOWEVER, THE EFFORT WAS UNSUCCESSFUL, AND THE PROBLEM PERSISTED. THE CUSTOMER STATED THAT THIS MALFUNCTION OCCURRED WHILE DISPENSING THE MEDICATION WHICH CAUSED A DELAY TO THE PATIENT CARE. THERE WERE NO ADVERSE EVENTS OR INJURIES REPORTED BASED ON THIS EVENT.

    Devices

    Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
    377471 BD PYXIS¿ MEDSTATION¿ ES AUTOMATED DISPENSING CABINET BRY CAREFUSION 303, INC. 500001002500 10885403533228

    Patients

    Seq Age Sex Outcome Treatment
    1 NA Unknown