BEUDAMED
    FDA Adverse Event Malfunction Summary report: N

    BD PYXIS¿ ES SERVER

    MDR report key: 23625671 · Received November 22, 2025

    Report

    Report Number
    2016493-2025-137260
    Event Type
    Malfunction
    Date Received
    November 22, 2025
    Date of Event
    October 27, 2025
    Report Date
    November 7, 2025
    Manufacturer
    CAREFUSION 303, INC.
    Product Code
    BRY
    PMA / PMN Number
    EXEMPT
    Product Problem
    Yes
    Report Source
    Manufacturer report
    Reporter Location
    PA, US
    Reporter Occupation
    OTHER HEALTH CARE PROFESSIONAL
    Health Professional
    Yes

    Narratives

    Additional Manufacturer Narrative · 0

    D4: UNIQUE DEVICE IDENTIFIER NOT AVAILABLE. A REVIEW OF THE COMPLAINT HISTORY FOR SN (B)(6) WAS PERFORMED IN SALESFORCE WHICH DID NOT LOCATE SIMILAR COMPLAINT(S) WITH THE SAME FAILURE MODE FOR THIS SERIAL NUMBER. A REVIEW OF THE DEVICE HISTORY RECORD FOR SN (B)(6) WAS PERFORMED FROM THE DATE OF MANUFACTURE, 21-SEP-2021 AND CONFIRMED THAT THIS DEVICE WAS NOT PREVIOUSLY RETURNED FOR SERVICING AND THERE WERE NO PRODUCTION FAILURES WHICH CORRELATES TO THE CUSTOMER REPORTED ISSUE. UPON INVESTIGATION OF THE ACTUAL DEVICE USED IN THIS INCIDENT, IT WAS DETERMINED THAT THE SYSTEM WAS EXPERIENCING ISSUE WITH GLOBAL FIND FOR MEDS. A TECHNICAL SUPPORT SPECIALIST (TSS) DIALED INTO THE MED ES APP SERVER, THEN LOGIN TO PATIENT ENCOUNTER SYSTEM (PES), THERE OPEN THE MED INVENTORY, THEN MANAGE INVENTORY, THEN PROCEED TO SETTINGS, THEN DEVICES, THEN DEVICE SETTINGS AND VERIFIED THAT ALL THE STATIONS WERE IN PROFILE MODE. AFTER THAT THE CLIENT REACHED OUT BACK AND CONFIRMED THAT THE ISSUE HAD RESOLVED, ALSO MENTIONED THAT THERE WAS NO CONFIGURATION FOR THE AFFECTED MEDICATION. THE SYSTEM FUNCTIONED AS INTENDED AFTER THE TECHNICAL SUPPORT SPECIALIST TROUBLESHOOTS THE DEVICE.

    Description of Event or Problem · 0

    IT WAS REPORTED THAT WHEN USING THE BD PYXIS¿ ES SERVER GLOBAL FIND DID NOT SHOW DRUG LOCATION. THE CUSTOMER STATED THAT THIS MALFUNCTION OCCURRED WHILE DISPENSING THE MEDICATION. THERE WERE NO ADVERSE EVENTS OR INJURIES REPORTED BASED ON THIS EVENT.

    Devices

    Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
    2076859 BD PYXIS¿ ES SERVER AUTOMATED DISPENSING CABINET BRY CAREFUSION 303, INC. 500001002501

    Patients

    Seq Age Sex Outcome Treatment
    1 NA Unknown