BEUDAMED
    FDA Adverse Event Malfunction Summary report: N

    BD PYXIS¿ MEDSTATION¿ 4000

    MDR report key: 23094908 · Received September 19, 2025

    Report

    Report Number
    2016493-2025-115741
    Event Type
    Malfunction
    Date Received
    September 19, 2025
    Date of Event
    November 25, 2022
    Report Date
    September 4, 2025
    Manufacturer
    CAREFUSION 303, INC.
    Product Code
    BRY
    UDI-DI
    10885403512629
    PMA / PMN Number
    EXEMPT
    Product Problem
    Yes
    Report Source
    Manufacturer report
    Reporter Location
    CA, US
    Reporter Occupation
    OTHER HEALTH CARE PROFESSIONAL
    Health Professional
    Yes

    Narratives

    Additional Manufacturer Narrative · 0

    THIS MDR IS BEING SUBMITTED AS PART OF A RETROSPECTIVE REVIEW OF RECORDS DATING JANUARY 2022-DECEMBER 5, 2024, UNDER CAPA 10308384. THE LATE SUBMISSION OF THIS REPORT IS JUSTIFIED BY THE THOROUGH AND DETAILED NATURE OF THE RETROSPECTIVE REVIEW PROCESS. THIS PROCESS WAS ESSENTIAL TO ACCURATELY CAPTURE ALL RELEVANT DATA AND ENSURE THE INTEGRITY OF OUR REPORTING. WE HAVE INCLUDED THE CAPA REFERENCE FOR THE RETROSPECTIVE REVIEW IN THE ADDITIONAL MANUFACTURER NARRATIVE SECTION OF THE FDA FORM 3500A, AS RECOMMENDED. A REVIEW OF THE COMPLAINT HISTORY FOR SN (B)(6) WAS PERFORMED IN SALESFORCE WHICH DID LOCATE 8 SIMILAR COMPLAINTS WITH THE SAME FAILURE MODE FOR THIS SERIAL NUMBER. ¿ CASE: (B)(4) ¿ MS- PYXIS MED TOWER HARDWARE FAILURE. ¿ CASE: (B)(4) ¿ MS - 3WEST - DRAWER FAILED REQUIRE MAINTENANCE - BEEPING. ¿ CASE: (B)(4) ¿ DP: MS4K: 3WEST: DRAWER 2.2 NEED MAINTENANCE. ¿ CASE: (B)(4) ¿ MS4000 - 3WEST - DRAWER FAILURE. ¿ CASE: (B)(4) ¿ 3WEST PXS DRAWER 5 FAILURE UNABLE TO RECOVER, REQUIRES MAINTENANCE MESSAGE, DRAWER NEEDS TO BE RECONFIGURED. ¿ CASE: (B)(4) ¿ 3WEST PXS DRAWER 5 FAILURE UNABLE TO RECOVER, REQUIRES MAINTENANCE MESSAGE, DRAWER NEEDS TO BE RECONFIGURED. ¿ CASE: (B)(4) ¿ 3WEST PXS DRAWER 3-2 FAILURE UNABLE TO RECOVER, REQUIRES MAINTENANCE MESSAGE. ¿ CASE: (B)(4) ¿ 3WEST PXS DRAWER 5 FAILURE UNABLE TO RECOVER, REQUIRES MAINTENANCE MESSAGE, DRAWER NEEDS TO BE RECONFIGURED. A REVIEW OF THE DEVICE HISTORY RECORD FOR SN (B)(6) WAS PERFORMED FROM THE DATE OF GO LIVE, 22-JAN-2011 AND CONFIRMED THAT THIS DEVICE WAS NOT PREVIOUSLY RETURNED FOR SERVICING AND THERE WERE NO PRODUCTION FAILURES WHICH CORRELATES TO THE CUSTOMER REPORTED ISSUE. UPON INVESTIGATION OF THE ACTUAL DEVICE USED IN THIS INCIDENT, IT WAS DETERMINED THAT THE DRAWER WAS ERRATICALLY FAILED. A FIELD SERVICE ENGINEER REPLACED THE RETRACTOR BAND AND RETURNED THE DRAWER TO PROPER OPERATION. THE SYSTEM FUNCTIONED AS INTENDED AFTER THE FIELD SERVICE ENGINEER TROUBLESHOT THE DEVICE.

    Description of Event or Problem · 0

    IT WAS REPORTED BY THE CUSTOMER THAT AT BD PYXIS¿ MEDSTATION¿ 4000 DRAWER WAS FAILING AT EVERY POCKET WHEN NURSES WERE TRYING TO ACCESS MEDICATION. THERE WERE NO ADVERSE EVENTS OR INJURIES REPORTED BASED ON THIS INCIDENT.

    Devices

    Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
    1983315 BD PYXIS¿ MEDSTATION¿ 4000 AUTOMATED DISPENSING CABINET BRY CAREFUSION 303, INC. 303 10885403512629

    Patients

    Seq Age Sex Outcome Treatment
    1 NA Unknown