Description of Event or Problem · 0
WE KEEP HAVING REPEATED ISSUES ON TWO OF OUR BRAND-NEW UNITS (SERIAL# [REDACTED] AND SERIAL # [REDACTED]). SINCE [REDACTED], THEY EACH HAVE HAD 7 SERVICE REQUESTS SUBMITTED - ABOUT ONE A WEEK ON BRAND NEW UNITS WHERE I¿D EXPECT FEW CALLS ON. COMMON THEMES: BLUE FLUID IN BACK RESERVOIR CHAMBER, BLUE FLUID IN VACUUM TANK TRAP, RED FLOAT ALARM (FLUID IN VACUUM TANK?). WE DON¿T HAVE SEEM TO BE HAVING ISSUES ON THE OTHER 8 NEW UNITS. WITH OUR PROBLEMS LIMITED TO TWO SERIAL NUMBERS, WE REQUESTED THEY BE SWAPPED OUT/EXCHANGED AS LEMONS UNDER WARRANTY, BUT THE VENDOR HAS NOT COMPLIED. MANUFACTURER RESPONSE FOR WASTE FLUID MANAGEMENT SYSTEM, STREAMWAY (PER SITE REPORTER). REPLACEMENT SYSTEMS UNDER WARRANTY: WE ARE CONFIDENT THAT EACH STREAMWAY® SYSTEM (SERIAL NO. [REDACTED] & SERIAL NO. [REDACTED]) IS PERFORMING AS DESIGNED, AND WE WOULD WITHOUT QUESTION REPLACE THE SYSTEMS; HOWEVER, WE ARE MOST CERTAIN THIS WILL NOT CHANGE THE CURRENT STATE OF CLEANING SOLUTION FLUID ACCUMULATING THE BACKFLOW RESERVOIR TANK.