FDA Recall Terminated

Heat Activated Niti Arches, Natural, Upper, .019x 25", Arch Wires. Packaged in 19 packages of 100 and 6 packages of 10. Highland Metals, Inc. Wire used for orthodontic treatment to place in the brackets to shape teeth.

Recall: Z-2963-2011 · Initiated July 12, 2011

Recall

Recall Number
Z-2963-2011
Event Number
59349
Firm
Highland Metals
FEI Number
1833132
Product Code
D
Status
Terminated
Root Cause
Mixed-up of materials/components
Initiated
July 12, 2011
Posted
August 9, 2011
Terminated
September 14, 2011
Address
419 Perrymont Ave, San Jose, CA, 95125-1445

Description

Heat Activated Niti Arches, Natural, Upper, .019x 25", Arch Wires. Packaged in 19 packages of 100 and 6 packages of 10. Highland Metals, Inc. Wire used for orthodontic treatment to place in the brackets to shape teeth.

Reason

Heat Activated Niti, Natural, Upper, .019 x 25" Arch wires mixed with size 021x0.25" Arch Wires.

Action

Highland Metals, Inc. notified their affected customers by e-mail and followed with an "Important Alert" letter dated July 12, 2011. The letters informed customers of the mix up of wires. Customers were asked to contact Highland Metals at 800-368-6484 to schedule a call tag to return any remaining product. Upon receipt credit will be issued. For additional information contact Highland Metals at (800) 448-7971 or (408) 271-2955.

Distribution

Worldwide Distribution; Nationwide (USA) distribution including the states of NV, CT, and FL; and the countries of Australia and Turkey.

Quantity

10 packages of 100