Brand Name: UNclog Eye Mask Product Name: UNclog Eye Mask Model/Catalog Number: AG23JW24 Serial # ag22 Product Description: Heated eye mask Component: Heating unit, wire
Recall
- Recall Number
- Z-2586-2024
- Event Number
- 94929
- Firm
- EYE COMFORT CARE LLC
- FEI Number
- 3017065824
- Product Code
- IRT
- Status
- Completed
- Root Cause
- Vendor change control
- Initiated
- February 8, 2024
- Posted
- August 14, 2024
- Address
- 57765 Nw Wilson River Hwy, Gales Creek, OR, 97117-9359
Description
Brand Name: UNclog Eye Mask Product Name: UNclog Eye Mask Model/Catalog Number: AG23JW24 Serial # ag22 Product Description: Heated eye mask Component: Heating unit, wire
Due to a change in the safety clips for the heated eye masks, the wires to the safety clips may detach as a result of tugging and pulling and may cause a short in the heating element of the mask and could potentially cause burn injuries.
Between 02/08/2024 to 05/18/2024, the firm send via email, a Stop Sale Notice and an "Voluntary Product Recall Notice" for it UNCLOG Heated Eye Masks (Lot Model# AG23JN24) inform customers that an unauthorized material substitution was made in the manufacturing process of these masks. Additionally, it was identified that a smaller safety clip was used and could compromise the integrity of the mask. Customers are instructed to: 1. Cease Use Immediately. Stop using the UNCLOG Heated Eye Mask to avoid any potential risks. 2. Claim a replacement. The firm is committed to replacing their current masks with a new, fully tested new UNCLOG eye mask at no additional cost. Any questions or assistance, contact Vivian Surya, Founder/CEO of Eye Comfort Care LLC at 888-781-2811 or email at [email protected]
U.S. Nationwide distribution in the states of AL, AZ, CA, CT, FL, KS, KY, MA, ME, MT, NC, ND, NJ, NM, NY, OH, OR, PA, SC, TX, VA, WA, and WI.
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