American Science & Engineering Inc,Gemini Cabinet X-ray system.
Recall
- Recall Number
- Z-2206-2015
- Event Number
- 71696
- Firm
- American Science & Engineering, Inc.
- FEI Number
- 1215713
- Product Code
- RCG
- Status
- Terminated
- Root Cause
- Vendor change control
- Initiated
- May 22, 2015
- Posted
- August 14, 2015
- Terminated
- February 22, 2017
- Address
- 829 Middlesex Tpke, Billerica, MA, 01821-3907
Description
American Science & Engineering Inc,Gemini Cabinet X-ray system.
During factory testing, we discovered that Gemini systems could, in rare circumstances, experience a fault that leads to a state in which X-rays are being produced but the X-ray indicator lights (located on the operator's console and on both ends of the tunnel) are not illuminated.
American Science Engineering, Inc (AS&E) is developing a fix for this problem that includes updating a software configuration on the X-ray source. You will be notified by field service as soon as this update is available. Please inform all operators of the system about this communication, so they are aware of the need to shut down and re-start the system should this fault occur. We appreciate your understanding. if you have any questions, please feel free to contact AS&E via e-mail at [email protected]. If you are under a service contract, you can also contact your customer service representative. For further questions please call (978) 262-8700.
Worldwide Distribution - US Distribution to the states of : NY, FL, TN, PA, NJ, DE, ME, TX, CT, MS, NC, MD, MO, VA, DC, NV and GA., and to the countries of : Saudi Arabia, Indonesia, Canada, Netherlands, Hong Kong, Lebanon and Kazakhstan.
125 systems