BEUDAMED
    FDA Recall Open, Classified

    Bigfoot Unity Diabetes Management System SW-300689-01 Bigfoot Inject v1 Pen Cap LCAP Firmware 1.3.0 Release Configuration, Rev H SW-300689-02 Bigfoot Inject v1 Pen Cap RCAP Firmware 1.3.0 Release Configuration, Rev H The Bigfoot Unity Diabetes Management System that include the Pen Caps (Rapid-Acting Insulin Pen Cap [RCAP] and Long-Acting Insulin Pen Cap [LCAP]) integrates continuous monitoring with insulin dose recommendations. The Pen Caps (Rapid-Acting Insulin Pen Cap [RCAP] and Long-Acting Insulin Pen Cap [LCAP]) are part of the Bigfoot Unity Diabetes Management System.

    Recall: Z-1997-2025 · Initiated May 21, 2025

    Recall

    Recall Number
    Z-1997-2025
    Event Number
    96925
    Firm
    BIGFOOT BIOMEDICAL
    FEI Number
    3016525500
    Product Code
    QLG
    Status
    Open, Classified
    Root Cause
    Software design
    Initiated
    May 21, 2025
    Posted
    June 20, 2025
    Address
    1820 Mccarthy Blvd, Milpitas, CA, 95035-7425

    Description

    Bigfoot Unity Diabetes Management System SW-300689-01 Bigfoot Inject v1 Pen Cap LCAP Firmware 1.3.0 Release Configuration, Rev H SW-300689-02 Bigfoot Inject v1 Pen Cap RCAP Firmware 1.3.0 Release Configuration, Rev H The Bigfoot Unity Diabetes Management System that include the Pen Caps (Rapid-Acting Insulin Pen Cap [RCAP] and Long-Acting Insulin Pen Cap [LCAP]) integrates continuous monitoring with insulin dose recommendations. The Pen Caps (Rapid-Acting Insulin Pen Cap [RCAP] and Long-Acting Insulin Pen Cap [LCAP]) are part of the Bigfoot Unity Diabetes Management System.

    Reason

    Due to a software/firmware issue diabetes management system may provide a device error and cause the insulin pen to become unresponsive and unable to function. This error may pose a potential health risk for people living with diabetes as they may not have all information necessary to make a timely treatment decision.

    Action

    On 05/21/2025, the firm sent via FedEx and USPS Priority Mail, "URGENT MEDICAL DEVICE RECALL" Letters to Customers and Prescribers informing them that the Bigfoot Unity Pen Caps, both Long-Acting and Rapid-Acting Pen Cap firmware version 1.3.0 may provide a screen with "Device Error - Contact Bigfoot Customer Care" and render the pen caps unresponsive and unable to function. Customer are instructed to: 1. If customers have the affected product identified above, we are asking you to return the product. We have sent you a return kit, which you should receive shortly. If the return kit does not arrive in the next 7 days, please contact Bigfoot Biomedical Customer Care at 1-551-244-3668 or 1-888-523-3662 (toll-free number). 2. Ensure you have and continue to use a backup diabetes management plan and diabetes supplies if your Bigfoot Unity Pen Cap stops working. 3. As soon as possible, complete and return the Acknowledgement Postcard to acknowledge the understanding of the actions to be taken. o If customer's device experiences Device Error or other product issues in the future or have any questions, contact Bigfoot Biomedical Customer Care at 1-551-244-3668 or 1-888-523-3662 (tollfree number).

    Distribution

    U.S. Nationwide distribution in the states of AL, FL, GA, IA, IL, NY, PA, TX, and WA.

    Quantity

    57 pen caps