FlexLab (FLX), Accelerator a3600 (ACP), Aptio Automation (AP2), Laboratory Automation System
Recall
- Recall Number
- Z-1798-2018
- Event Number
- 79645
- Firm
- Inpeco S.A. Via San Gottardo 10 Lugano Switzerland
- FEI Number
- 3010825766
- Product Code
- JQP
- Status
- Terminated
- Root Cause
- Device Design
- Initiated
- February 13, 2018
- Terminated
- April 3, 2019
Description
FlexLab (FLX), Accelerator a3600 (ACP), Aptio Automation (AP2), Laboratory Automation System
Module may freeze without generating user warning. There is a potential risk in delay of sample processing, leading to delayed delivery of test results to patients.
On 2/13/18, distributors were notified by emailed Technical Service Bulletin. The recalling firm also released a Customer Letter to be forwarded to final customers (labs) by distributors. The Customer Letter advised users of the issue and informed that the recalling firm would be visiting sites to upgrade the firmware to resolve the issue. All impacted customers were instructed to complete and return the Receipt Confirmation within 7 days. Contact provided: Giorgia Amabile - Quality Assurance & Regulatory Affairs Manager, [email protected], (+41) 91 9118 258.
Distributors in 2 states: NY and IL.
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