Philips Healthcare DuraDiagnost stationary X-ray system
Recall
- Recall Number
- Z-1696-2016
- Event Number
- 74083
- Firm
- Philips Healthcare
- FEI Number
- 1218950
- Product Code
- KPR
- Status
- Terminated
- Root Cause
- Radiation Control for Health and Safety Act
- Initiated
- November 10, 2015
- Posted
- June 3, 2016
- Terminated
- May 3, 2017
- Address
- 3000 Minuteman Rd, Andover, MA, 01810-1032
Description
Philips Healthcare DuraDiagnost stationary X-ray system
The detector may signal that it is ready for acquisition when it actually is not, resulting in failure to properly acquire the X-ray image.
Philips Healthcare plans to correct the defect at no cost to customers by implementing a field correction involving the installation of new software. 1. You will contact customers and initiate a software update to correct the defect. 2. You will install the software and perform testing to ensure the software update was effective. 3. The customer notification letter which includes a statement that you will without charge, remedy the defect or bring the product into compliance. For further questions, please call 1-800- 722-9377.
USA (nationwide) Distribution to the states of : ( DuraDiagnost) to the states of : OH, CA, WA and NE. (DigitalDiagnost) to the states of : AK, AZ, AL, CA, CT, CO, DE, FL, GA, HI, ID, KY, LA, MA, MN, MD, MS, ME, MO, NE, NY, ND, OH and PA.
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