QuietCare, Model Numbers QC200403, v.02; QC200403, v.03; QC200403, v.04; QC200405 (USA) and QCE200403, v.02; QCE200403, v.03 (UK). Manufacturer Living Independently Group, Inc., New York, NY. QuietCare is intended for use in monitoring the environmental conditions and activity (motion) of an individual living in a senior housing community.
Recall
- Recall Number
- Z-1615-2012
- Event Number
- 61719
- Firm
- Intel-GE Care Innovations LLC
- FEI Number
- 3008850109
- Product Code
- IQA
- Status
- Terminated
- Root Cause
- Employee error
- Initiated
- July 30, 2011
- Posted
- May 16, 2012
- Terminated
- May 21, 2012
- Address
- 3721 Douglas Blvd, Ste 100, Roseville, CA, 95661-4243
Description
QuietCare, Model Numbers QC200403, v.02; QC200403, v.03; QC200403, v.04; QC200405 (USA) and QCE200403, v.02; QCE200403, v.03 (UK). Manufacturer Living Independently Group, Inc., New York, NY. QuietCare is intended for use in monitoring the environmental conditions and activity (motion) of an individual living in a senior housing community.
The QuietCare production system experienced a partial outage on 7/29/11. As a result of the partial outage, some monitoring data about residents' movements was not processed in the production system, and alerts were therefore not sent to caregivers. The problem was identified and corrected and the unprocessed data was recovered and processed. However, because of the time lag in processing, a fe
Initial notification to the affected facilities was done by telephone or email on 7/30/11. This was followed up with Urgent Field Notification letters to the customers on 8/12/11 via e-mail. For questions, customers were instructed to contact Customer Support at 1 (866) 772-8243.
Worldwide distribution - USA and the United Kingdom.
82 units affected by the outage: Domestic - 80 units, Foreign - 2 units