AQURE REF 933-599 Software Versions 2.5.2 2.5.3 2.5.4 2.6.0 2.6.1 The AQURE system is intended to let you manage analytical devices and operator profiles. The user can associate patient data with test data. The system shows test results. The system receives data from connected devices at the point-of care or laboratory. It can send test results to the HIS/LIS. The system lets you send commands to selected devices. The system uses data related to the performance of devices, to tell users of issues to be managed. The AQURE system is intended for professional use.
Recall
- Recall Number
- Z-1394-2023
- Event Number
- 91917
- Firm
- Radiometer Medical ApS Akandevej 21 Bronshoj Denmark
- FEI Number
- 3002807968
- Product Code
- OUG
- Status
- Open, Classified
- Root Cause
- Software design
- Initiated
- March 8, 2023
- Posted
- April 17, 2023
Description
AQURE REF 933-599 Software Versions 2.5.2 2.5.3 2.5.4 2.6.0 2.6.1 The AQURE system is intended to let you manage analytical devices and operator profiles. The user can associate patient data with test data. The system shows test results. The system receives data from connected devices at the point-of care or laboratory. It can send test results to the HIS/LIS. The system lets you send commands to selected devices. The system uses data related to the performance of devices, to tell users of issues to be managed. The AQURE system is intended for professional use.
Due to potential software issue that may result in patient mix-up information.
On 03/08/2023, the firm sent an "Urgent: Medical Device Recall" letter via email and FedEx to customers informing them that there is a potential software issue that may result in patient information mix-up when connected to the LumiraDx device. This may potentially result in a patient with critically or life-threatening elevated levels of D-dimer or NT-pro-BNP being diagnosed with levels within the normal range. Customers are instructed to perform: 1) With immediate effect, cease using the LumiraDx devices if connected with an AQURE system with the affected software versions: 2.5.2, 2.5.3, 2.5.4 2.6.0 2.6.1 2) Within two weeks of receipt of this letter, complete and email a copy of the Recall Response Form and return it to a Radiometer Representative. A Radiometer Representative will contact and schedule a visit or remote session to: " If you use LumiraDx devices connected with AQURE, your AQURE system must be upgraded. Your local Radiometer representative will contact you when a solution is available. " If you do not use LumiraDx devices, your Radiometer representative will contact you and remove the LumiraDx driver from the AQURE system, hence preventing the usage of LumiraDx devices in context with your current AQURE system(s). For questions, contact Radiometer at 1-800-736-0600, Monday - Friday 9 am to 7 pm (EST).
Worldwide - U.S. Nationwide including in the states of AL, AR, AZ, CA, CO, CT, FL, GA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, WA, WI, and WV. The countries of Argentina, Australia, Austria, Bahrain, Brazil, Chile, China, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Iraq, Israel, Italy, Japan, Jordan, Kuwait, Lebanon, Lithuania, Malaysia, Mexico, Netherlands, New Zealand, Norway, Oman, Paraguay, Peru, Poland, Portugal, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, Uruguay.
1,806 systems