Merge OrthoCase software. The firm name on the label is Merge Healthcare, Hartland, WI.
Recall
- Recall Number
- Z-0878-2017
- Event Number
- 75909
- Firm
- Merge Healthcare, Inc.
- FEI Number
- 1000116130
- Product Code
- LLZ
- Status
- Terminated
- Root Cause
- Software design
- Initiated
- October 8, 2015
- Posted
- December 21, 2016
- Terminated
- June 22, 2018
- Address
- 900 Walnut Ridge Dr, Hartland, WI, 53029-8347
Description
Merge OrthoCase software. The firm name on the label is Merge Healthcare, Hartland, WI.
Measurements in the software are changing after saving a plan with a measurement result, which may result in potential patient injury or delay in diagnosis or treatment.
Merge issued a letter dated March 28, 2016, via email on April 4, 2016, or via certified mail if they did not have an email address for the customer. The letter notifies the customer of the issue, informs them of a workaround and that a fix is not yet available but they will be notified once one is available. The notification instructs the customer to pass the information onto all other users, as well as any downstream customers if it was further distributed. The notification also informs the customer their response is required using the enclosed form and the return addressed envelope. The response form asks, in part, if they are interested in accepting the fix. If they decline the fix, they are asked to provide the reason why. The response was required no later than April 18, 2016. Nonresponders were issued a second letter dated July 11, 2016, asking for a response by August 2, 2016. For further questions, please call (877) 741-5369.
Distribution was made to medical facilities in CA, CO, CT, MA, MD, MN, MT, NE, NV, NY NJ, PA, SC, WA, and WI. Foreign distribution was made to Canada, as well as other countries.
30 sites potentially have the effected versions