FDA Recall
Open, Classified
Ascom Telligence Nurse Call System
Recall: Z-0486-2019
·
Initiated November 2, 2018
Recall
- Recall Number
- Z-0486-2019
- Event Number
- 81546
- Firm
- Ascom (US) Inc.
- FEI Number
- 3005334549
- Product Code
- IQA
- Status
- Open, Classified
- Root Cause
- Software Manufacturing/Software Deployment
- Initiated
- November 2, 2018
- Address
- 9024 Town Center Parkway, Lakewood Ranch, FL, 34202-4159
Description
Ascom Telligence Nurse Call System
Reason
There is an issue that could cause the Telligence System Gateway II, NGGTWY2 H, to stop communicating to the hallway devices connected to it. When this occurs, the dome lights connected to the Gateway II Ports A and B will start flashing, indicating that they are no longer communicating to the Gateway II. If this occurs, device failures that WOULD otherwise be annunciated WILL NOT be indicated at staff consoles that are configured to display failures.
Action
Ascom Partners / Distributors were contacted by e-Mail, USPS Mail and Phone as necessary on 11/02/2018 to determine where the Telligence 5.0 Product is installed.
Distribution
AL, CA, CO, GA, IN, KY, LA, ME, MI, MO, MN, MS, NE, NV, OH, PA, RI, TX UT, VA, WI
Quantity
57 units