BEUDAMED
    FDA Recall Terminated

    4205 Journey Rolling Walker Product Usage: used to assist people in walking

    Recall: Z-0304-2017 · Initiated October 1, 2016

    Recall

    Recall Number
    Z-0304-2017
    Event Number
    75408
    Firm
    Nova Ortho-Med Inc
    FEI Number
    3002329391
    Product Code
    ITJ
    Status
    Terminated
    Root Cause
    Component design/selection
    Initiated
    October 1, 2016
    Posted
    October 24, 2016
    Terminated
    February 6, 2017
    Address
    1470 Beachey Pl, Carson, CA, 90746-4002

    Description

    4205 Journey Rolling Walker Product Usage: used to assist people in walking

    Reason

    Nova Medical is recalling the Journey Rolling Walker because the screws used to hold the black side support pieces to the frame can become loose over time. This can result in the locking nut coming off and the screw falling out.

    Action

    A customer notification letter dated 10/1/16 was sent to customers to inform them that the screws used to hold the black side support pieces to the frame can become loose over time. This can result in the locking nut coming off and the screw falling out. This allows the frame support piece to detach from the walker and causes instability resulting in possible injury. The letter informs the customers of the root cause and the solution. Customers are instructed to record the serial #s of the product that have been corrected and email them to NOVA Customer Service ([email protected]). Customers can also 1-800-557-6682 x131.

    Distribution

    US Nationwide Distribution in the states of: CA, IN, HI, CT, UT, WA, FL, VA, WI, OH, MN, KS, MD, IL, MO, WY, MT, ME, PA, TN, MI, OR, NY, NJ, ID, NC, IA, OK, AR, VT, SC, TX

    Quantity

    1,380 units