FDA Recall Open, Classified

The failure occurs if a user on the Omnipod 5 iOS application selects and holds down on a manual entry field, to magnify the visual field using the magnifying feature of the iPhone, while simultaneously selecting a single number on the keyboard.

Recall: Z-0132-2026 · Initiated September 11, 2025

Recall

Recall Number
Z-0132-2026
Event Number
97597
FEI Number
3014585508
Product Code
QRX
Status
Open, Classified
Root Cause
Software design
Initiated
September 11, 2025
Posted
October 10, 2025
Address
Corporation 50, Insulet &, Nagog Park Acton, MA, 01720-3440

Description

The failure occurs if a user on the Omnipod 5 iOS application selects and holds down on a manual entry field, to magnify the visual field using the magnifying feature of the iPhone, while simultaneously selecting a single number on the keyboard.

Reason

The failure occurs if a user on the Omnipod 5 iOS application selects and holds down on a manual entry field, to magnify the visual field using the magnifying feature of the iPhone, while simultaneously selecting a single number on the keyboard. This causes the single digit number to duplicate. This could result in errors in manual entry of digits - examples: bolus entry, I:C ratio, bolus calculator, prior to starting the bolus insulin delivery. Therefore, this may result in over delivery of insulin which may cause hypoglycemia.

Action

Insulet notified both healthcare professionals and users on about 09/11/2025 via URGENT: Medical Device Correction letter. Instructions included that an update to the application will be pushed to all devices and should be implemented by users. Users were also requested to confirm receipt and acknowledgement of the notification but selecting the "acknowledgement button" in the email.

Distribution

US Nationwide distribution.

Quantity

174,013 units