FDA Recall Terminated

SoftPath GUI Versions 3.17 and 4.1. SCC Soft Computer 5400 Tech Data Drive, Clearwater, FL 33760. Manufactured: Version 3.17.7.6 10/23/2003

Recall: Z-0089-2011 · Initiated December 30, 2003

Recall

Recall Number: Z-0089-2011
Event Number: 56277
Firm: SCC Soft Computer
FEI Number: 1000307651
Product Code: LNX
Status: Terminated
Root Cause: Software design
Initiated: December 30, 2003
Posted: October 19, 2010
Terminated: November 3, 2010
Address: 5400 Tech Data Drive, Clearwater, FL, 33760

Description

Reason

SoftPath Cases with Word Perfect documents that were not signed out in ASCII are printing in GUI as a converted document from Word Perfect to PDF document instead of the current MS Word Document. This affects clients upgrading from ASCII to SoftPath GUI 3.17.7.6 Version. All affected clients have been notified and corrections have been made.

Action

SCC Soft Computer issued Risk-to-Health notifications with Client Notification Verbiage to affected clients using SCC Soft Computer's proprietary Task Management System. beginning on December 30, 2003. Clients were instructed to sign out all Word Perfect documents before upgrading to GUI. The correction for this anomaly is to upgrade to the latest release of version 3.17.7 or 3.17.8. Clients were asked to acknowledge receipt of this Task and indicate whether they would like to take the correction at this time. When the client decides to accept the correction a new task will be created to initiate the patch using the Task Management System.

Distribution

Nationwide Distribution to the states of IN, NC, NH, and NJ.

Quantity