9900
Report
- Report Number
- 1720753-2019-00001
- Event Type
- Death
- Date Received
- December 24, 2019
- Date of Event
- December 8, 2019
- Report Date
- March 20, 2020
- Manufacturer
- GE OEC MEDICAL SYSTEMS, INC
- Product Code
- JAA
- PMA / PMN Number
- NA
- Adverse Event
- Yes
- Report Source
- Manufacturer report
- Reporter Location
- RP
- Reporter Occupation
- OTHER HEALTH CARE PROFESSIONAL
Narratives
GE HEALTHCARE'S INVESTIGATION INTO THE REPORTED EVENT IS NOW COMPLETE. PRIOR TO THE ADVERSE EVENT ON (B)(6) 2019, LOG FILE ANALYSIS AND SYSTEM CYCLING DATA INDICATE THAT THE SYSTEM DISPLAYED THE SAME OVERLOAD FAULT ERROR MESSAGE ON 25-NOV-2019, AND HAD TO BE REBOOTED MULTIPLE TIMES. FIELD SERVICE ENGINEERS (FSES) VISITED THE SITE MULTIPLE TIMES TO DIAGNOSE THE ISSUE, HOWEVER NO REPAIRS WERE MADE. AFTER THE ADVERSE EVENT, IT WAS CONCLUDED THAT THE OVERLOAD FAULT ERRORS WERE THE RESULT OF NORMAL WEAR AND TEAR ON THE X-RAY TUBE, WHICH WAS MORE THAN 7 YEARS OLD. IN RESPONSE TO THE 25-NOV-2019 COMPLAINT, THE SYSTEM WAS NOT PROPERLY EVALUATED AS DESCRIBED BY THE 9900 SERVICE MANUAL. THE PRESCRIBED TROUBLESHOOTING AND TESTING PROCESSES WERE NOT FOLLOWED, WHICH RESULTED IN THE X-RAY TUBE NOT HAVING BEEN REPLACED. THE FAILURE TO REPLACE THE X-RAY TUBE TO ADDRESS THE FIRST REPORTED OVERLOAD FAULT ERRORS RESULTED IN THE CONTINUED USE OF THE SYSTEM BY THE CUSTOMER AND THE REPEAT OF THOSE SAME ERRORS ON 08-DEC-2019.
GE HEALTHCARE¿¿S INVESTIGATION INTO THE REPORTED OCCURRENCE IS ONGOING. A FOLLOW-UP REPORT WILL BE SUBMITTED WHEN THE INVESTIGATION HAS BEEN COMPLETED. PATIENT INFORMATION COULD NOT BE OBTAINED AFTER MULTIPLE ATTEMPTS.
THE CUSTOMER REPORTED THAT A PATIENT REQUIRED AN EMERGENCY CORONARY PROCEDURE TO PLACE MULTIPLE CARDIAC STENTS. DURING THE PROCEDURE THE SYSTEM DISPLAYED AN ERROR MESSAGE AND LOST FUNCTIONALITY. THE FACILITY DID NOT HAVE AN AVAILABLE BACKUP UNIT. THE SURGEON CHOSE TO TERMINATE THE PROCEDURE AND TRANSPORT THE PATIENT TO ANOTHER FACILITY. THE PATIENT EXPIRED PRIOR TO BEING ABLE TO TRANSPORT THEM TO ANOTHER FACILITY.
Devices
| Seq | Brand | Generic | Product Code | Manufacturer | Model | Lot | UDI-DI |
|---|---|---|---|---|---|---|---|
| 1311847 | 9900 | FLUOROSCOPIC X-RAY | JAA | GE OEC MEDICAL SYSTEMS, INC | 9900 | ES-7277-CMH |
Patients
| Seq | Age | Sex | Outcome | Treatment |
|---|---|---|---|---|
| 1 | 67 YR | Death |