FDA Adverse Event Malfunction Summary report: N

GENULTIMATE!

MDR report key: 9372430 · Received November 25, 2019

Report

Report Number
3008282042-2019-00001
Event Type
Malfunction
Date Received
November 25, 2019
Date of Event
September 15, 2017
Report Date
November 22, 2019
Manufacturer
PHARMA TECH SOLUTIONS, INC.
Product Code
NBW
UDI-DI
00868906000100
PMA / PMN Number
K103542
Product Problem
Yes
Report Source
Manufacturer report
Reporter Location
PA, US
Reporter Occupation
003

Narratives

Description of Event or Problem · 1

A CUSTOMER COMPLAINT PROMPTED AN INVESTIGATION BY OUR COMPANY INTO A POTENTIAL PRODUCT MALFUNCTION. WE HAD THE CUSTOMER'S PRODUCT TESTED BY A 3RD-PARTY (INITIAL REPORTER) WITH WHOLE BLOOD AT A LOW GLUCOSE LEVEL AND A HIGH GLUCOSE LEVEL. THE STRIP READINGS WERE COMPARED TO THE GLUCOSE LEVELS, WHICH WERE MEASURED USING A YSI 2300 STAT PLUS GLUCOSE ANALYZER. BY THIS METHOD, IT WAS DETERMINED THAT THE CUSTOMER'S PRODUCT WAS GIVING FALSELY HIGH RESULTS AT THE LOW GLUCOSE LEVEL, WHILE THE HIGH GLUCOSE LEVEL RESULTS WERE WITHIN ACCEPTABLE LIMITS.

Devices

Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
1166964 GENULTIMATE! BLOOD GLUCOSE TEST STRIPS NBW PHARMA TECH SOLUTIONS, INC. 6014A 00868906000100

Patients

Seq Age Sex Outcome Treatment
1