Description of Event or Problem · 1
THE CUSTOMER REPORTED OUT OF RANGE NORMAL CONTROL SOLUTION TEST RESULTS WITH TEST STRIPS. ON 3/25/97, THE CUSTOMER OPENED THE 2ND BOTTLE FROM A BOX OF 50 AND PERFORMED A NORMAL CONTROL SOLUTION TEST. THE RESULT WAS 164 MG/DL VERSUS A NORMAL CONTROL SOLUTION RANGE OF 102-154 MG/DL. THE CUSTOMER CALLED THE CO CUSTOMER SUPPORT LINE AND, WITH THE REP, PERFORMED A NORMAL CONTROL SOLUTION TEST. THE RESULT WAS 168 MG/DL. THE CONTROL SOLUTION, LOT # VJ125, EXPIRATION 10/97, WAS OPENED ONE WEEK AGO AND WAS SHAKEN VIGOROUSLY BEFORE THE SAMPLE WAS APPLIED. A CHECK STRIP TEST WAS PERFORMED WITH THE REP. THE RESULT WAS 84 VERSUS A CHECK STRIP RANGE OF 80-106. THE DESICCANT IN IN THE OPEN BOTTLE. THE CUSTOMER STATED THAT THE FIRST BOTTLE PERFORMED ACCURATELY. THE CUSTOMER STORES THE TEST STIPS IN THE BEDROOM.