FDA Adverse Event Malfunction Summary report: N

LIFEPAK(R) 15 MONITOR/DEFIBRILLATOR

MDR report key: 8579809 · Received May 3, 2019

Report

Report Number
0003015876-2019-00779
Event Type
Malfunction
Date Received
May 3, 2019
Date of Event
April 10, 2019
Report Date
June 15, 2020
Manufacturer
PHYSIO-CONTROL, INC. - 3015876
Product Code
MKJ
UDI-DI
00883873979358
PMA / PMN Number
K142430
Product Problem
Yes
Report Source
Manufacturer report
Reporter Location
CA, US
Reporter Occupation
OTHER

Narratives

Additional Manufacturer Narrative · 0

PHYSIO-CONTROL ARCHIVED THE DEVICE AND PROVIDED THE CUSTOMER WITH A REPLACEMENT. PHYSIO-CONTROL FURTHER EVALUATED THE REMOVED SYSTEM PCB ASSEMBLY AND DETERMINED A FAULTY SINGLE BOARD COMPUTER WAS THE ROOT CAUSE OF THE REPORTED ISSUE.

Additional Manufacturer Narrative · 0

PHYSIO-CONTROL FURTHER EVALUATED THE CUSTOMER¿S DEVICE AND DETERMINED THAT THE CAUSE OF THE REPORTED ISSUE WAS DUE TO THE SYSTEM PCB ASSEMBLY. DUE TO A PART OBSOLESCENCE, THE DEVICE CANNOT BE REPAIRED AT THIS TIME. THE CUSTOMER HAS RECEIVED A LOANER UNIT UNTIL A PERMANENT SOLUTION IS IDENTIFIED.

Description of Event or Problem · 0

THE CUSTOMER CONTACTED PHYSIO-CONTROL TO REPORT THAT THEIR DEVICE HAD A SERVICE INDICATOR PRESENT. THERE WAS NO PATIENT USE ASSOCIATED WITH THE REPORTED EVENT. UPON EVALUATION OF THE CUSTOMER'S DEVICE, PHYSIO-CONTROL OBSERVED THAT IT WOULD FREEZE UP DURING THE INITIAL BOOT-UP PROCESS. AS A RESULT, DEFIBRILLATION WOULD NOT BE POSSIBLE IF IT WERE NECESSARY.

Description of Event or Problem · 0

THE CUSTOMER CONTACTED PHYSIO-CONTROL TO REPORT THAT THEIR DEVICE HAD A SERVICE INDICATOR PRESENT. THERE WAS NO PATIENT USE ASSOCIATED WITH THE REPORTED EVENT. UPON EVALUATION OF THE CUSTOMER'S DEVICE, PHYSIO-CONTROL OBSERVED THAT IT WOULD FREEZE UP DURING THE INITIAL BOOT-UP PROCESS. AS A RESULT, DEFIBRILLATION WOULD NOT BE POSSIBLE IF IT WERE NECESSARY.

Additional Manufacturer Narrative · 1

(B)(4). PHYSIO-CONTROL EVALUATED THE CUSTOMER'S DEVICE AND VERIFIED THE REPORTED ISSUE. PHYSIO-CONTROL CONTINUES TO INVESTIGATE THE REPORTED ISSUE AND WILL SUBMIT A SUPPLEMENTAL REPORT ON THIS EVENT TO THE FDA AS PROVIDED BY 21 CFR 803.56.

Description of Event or Problem · 1

THE CUSTOMER CONTACTED PHYSIO-CONTROL TO REPORT THAT THEIR DEVICE HAD A SERVICE INDICATOR PRESENT. THERE WAS NO PATIENT USE ASSOCIATED WITH THE REPORTED EVENT. UPON EVALUATION OF THE CUSTOMER'S DEVICE, PHYSIO-CONTROL OBSERVED THAT IT WOULD FREEZE UP DURING THE INITIAL BOOT-UP PROCESS. AS A RESULT, DEFIBRILLATION WOULD NOT BE POSSIBLE IF IT WERE NECESSARY.

Devices

Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
372612 LIFEPAK(R) 15 MONITOR/DEFIBRILLATOR AUTOMATED EXTERNAL DEFIBRILLATORS (NON-WEARABLE) MKJ PHYSIO-CONTROL, INC. - 3015876 15 00883873979358

Patients

Seq Age Sex Outcome Treatment
1