Description of Event or Problem · 1
MY DAUGHTER USED A MEDTRONIC PARADIGM 722 INSULIN PUMP. ON APRIL 26TH AND A WEEK EARLIER I WAS NOT ABLE TO PERFORM A MANUAL BOLUS -ACT- BUTTON WOULDN'T WORK. I PHONED MEDTRONIC PROMPTLY 10:30PM ON APRIL 26TH. I SPOKE WITH SOMEONE AT 24HR PUMP SUPPORT LINE. I TOLD THEM THIS HAD HAPPENED LAST WEEK AS WELL, THE ACT BUTTON WOULD NOT LET ME GIVE A BOLUS THEN IT WOULD LET ME AFTER SEVERAL ATTEMPTS. THE MEDTRONIC CONTACT AND I WALKED THROUGH THE PUMP AND AFTER SEVERAL ATTEMPTS TO BOLUS IT WORKED, PROBLEM SOLVED SHE SAID. I PROCEDED TO EXPLAIN TO HER THAT MY DAUGHTER HAS WORN THIS PUMP FOR ONE YEAR, ALSO HAS WORN A DISETRONIC PUMP FOR SIX YEARS, AND THAT I WOULD LIKE A REPLACEMENT PUMP SENT OUT AS SOON AS POSSIBLE, BECAUSE I KNOW THAT THIS IS NOT ACCEPTABLE. I KNOW AN INSULIN PUMP. SHE PUT ME ON, HOLD. WHEN SHE RETURNED SHE ASKED ME WHAT BATTERY I WAS USING IN MY DAUGHTER'S PUMP. AN ENERGIZER LITHIUM I TOLD HER. SHE INFORMED ME THAT I CAN ONLY USE A ENERGIZER AAA. OR THE PUMP COULD MALFUNCTION AND MANY PEOPLE HAVE CALLED WITH THE SAME PROBLEM. MEDTRONIC HANDBOOK FOR THE PARADIGM 722 PG. 135, IT IS RECOMMENDED THAT YOU USE A AAA ENERGIZER BATTERY, DO NOT USE A RECHARGEABLE OR CARBON ZINC BATTERY IN THE PUMP. I BELIEVE MEDTRONIC SHOULD HAVE NOTIFIED ME ABOUT THE BATTERIES, OR AT LEAST A REMINDER ABOUT PROPER BATTERY USE. WE HAVE USED THE ENERGIZER LITHIUM BATTERY FOR MONTHS. I'M OBVIOUSLY CONCERNED THAT THE PUMP HAS BEEN POSSIBLY MALFUNCTIONING IN OTHER AREAS THAT I NOW QUESTION. PUMPERS NEED TO BE AWARE. I HAVE NOT REC'D ANY NOTICE FROM MEDTRONIC CONCERNING THE BATTEIRES I SHOULD BE USING IN THE PUMP. THANK YOU FOR ALLOWING ME TO TELL YOU MY CONCERNS. AFTER SIX YEARS WITH DISETRONIC I FIND THAT THEIR CUSTOMER SERVICE IS HEAD AND SHOULDERS ABOVE THAT OF MEDTRONIC, MINIMED.