Description of Event or Problem · 1
CT WAS COMPLAINING THAT THE INJECTOR IN ROOM 1 WAS PRESSURE LIMITING WHEN THE FLOW RATE WAS SET TO 4ML/SEC. THE SYSTEM DECREASES THE FLOW RATE TO KEEP THE PRESSURE JUST BELOW THE ALARM THRESHOLD. THIS DECREASED FLOW RATE WAS CAUSING IMAGE QUALITY PROBLEMS. WE SWITCHED THE INJECTORS BETWEEN ROOMS 1 & 2 AND STILL GOT HIGH PRESSURE ALARMS IN ROOM 1. REPLACED ROOM 1 WITH THE SPARE SYSTEM AND STILL GOT ALARMS. I CALLED TECH SUPPORT AND THEIR OPINION WAS THAT SOMETHING HAD TO HAVE CHANGED WITH THE DISPOSABLES, NEEDLES, OR TECHNIQUE. THE STAFF CLAIMED NOTHING HAD CHANGED. SO WE SUSPECTED A BAD LOT OF DISPOSABLES BUT ALL THE SITES IN THE NETWORK WERE USING DISPOSABLES FROM THE SAME SUPPLY. WE WERE THE ONLY SYSTEM THAT HAD THESE ERRORS. WE CALLED IN A BAYER FIELD ENGINEER. HE CHECKED THE SYSTEM AND FOUND NOTHING WRONG. DURING ONE TECH SUPPORT CALL A BAYER TECH MENTIONED THAT A PART IN THE HEAD COULD WEAR AND GIVE SOME PRESSURE ISSUES SO WE DECIDED TO REPLACE THE HEAD. MANUFACTURER RESPONSE FOR DYE INJECTOR, STELLANT (PER SITE REPORTER). REPLACED INJECTOR HEAD.