FDA Adverse Event Malfunction Summary report: N

3004753838-2019-020386

MDR report key: 8364742 · Received February 24, 2019

Report

Report Number
3004753838-2019-020386
Event Type
Malfunction
Date Received
February 24, 2019
Date of Event
October 9, 2018
Report Date
February 22, 2019
PMA / PMN Number
DEN170088
Product Problem
Yes
Report Source
Manufacturer report
Reporter Location
IL, US
Reporter Occupation
OTHER

Narratives

Additional Manufacturer Narrative · 1

(B)(4).

Additional Manufacturer Narrative · 1

(B)(4).

Description of Event or Problem · 1

DEXCOM WAS MADE AWARE ON (B)(4) 2019, THAT ON DOI, A PAIRING FAILURE BETWEEN TRANSMITTER AND SMART DEVICE OCCURRED. NO ADDITIONAL PATIENT OR EVENT INFORMATION IS AVAILABLE. NO PRODUCT WAS PROVIDED FOR EVALUATION. DATA WAS PROVIDED FOR EVALUATION. DATA REVIEW DID NOT CONFIRM THE REPORTED EVENT OF PAIRING FAILURE. A ROOT CAUSE COULD NOT BE DETERMINED VIA DATA. THE REPORTED ISSUE OF PAIRING FAILURE IS REPORTABLE BASED ON THE FINDING OF PERMANENT CONNECTION LOSS.

Description of Event or Problem · 1

DEXCOM WAS MADE AWARE ON 02-02-2019, THAT ON DOI, A PAIRING FAILURE BETWEEN TRANSMITTER AND SMART DEVICE OCCURRED. NO ADDITIONAL PATIENT OR EVENT INFORMATION IS AVAILABLE. NO PRODUCT WAS PROVIDED FOR EVALUATION. DATA WAS PROVIDED FOR EVALUATION. DATA REVIEW COULD NOT DETERMINE THE REPORTED EVENT OF PAIRING FAILURE. A ROOT CAUSE COULD NOT BE DETERMINED VIA DATA. THE REPORTED ISSUE OF PAIRING FAILURE IS NOT REPORTABLE ANYMORE AFTER DATA REVIEW. INITIALLY, THE MEDWATCH STATED THE COMPLAINT WAS REPORTABLE DUE TO INCORRECTLY REVIEWING THE DATA.

Patients

Seq Age Sex Outcome Treatment
1 15 YR