3004753838-2019-020386
Report
- Report Number
- 3004753838-2019-020386
- Event Type
- Malfunction
- Date Received
- February 24, 2019
- Date of Event
- October 9, 2018
- Report Date
- February 22, 2019
- PMA / PMN Number
- DEN170088
- Product Problem
- Yes
- Report Source
- Manufacturer report
- Reporter Location
- IL, US
- Reporter Occupation
- OTHER
Narratives
(B)(4).
(B)(4).
DEXCOM WAS MADE AWARE ON (B)(4) 2019, THAT ON DOI, A PAIRING FAILURE BETWEEN TRANSMITTER AND SMART DEVICE OCCURRED. NO ADDITIONAL PATIENT OR EVENT INFORMATION IS AVAILABLE. NO PRODUCT WAS PROVIDED FOR EVALUATION. DATA WAS PROVIDED FOR EVALUATION. DATA REVIEW DID NOT CONFIRM THE REPORTED EVENT OF PAIRING FAILURE. A ROOT CAUSE COULD NOT BE DETERMINED VIA DATA. THE REPORTED ISSUE OF PAIRING FAILURE IS REPORTABLE BASED ON THE FINDING OF PERMANENT CONNECTION LOSS.
DEXCOM WAS MADE AWARE ON 02-02-2019, THAT ON DOI, A PAIRING FAILURE BETWEEN TRANSMITTER AND SMART DEVICE OCCURRED. NO ADDITIONAL PATIENT OR EVENT INFORMATION IS AVAILABLE. NO PRODUCT WAS PROVIDED FOR EVALUATION. DATA WAS PROVIDED FOR EVALUATION. DATA REVIEW COULD NOT DETERMINE THE REPORTED EVENT OF PAIRING FAILURE. A ROOT CAUSE COULD NOT BE DETERMINED VIA DATA. THE REPORTED ISSUE OF PAIRING FAILURE IS NOT REPORTABLE ANYMORE AFTER DATA REVIEW. INITIALLY, THE MEDWATCH STATED THE COMPLAINT WAS REPORTABLE DUE TO INCORRECTLY REVIEWING THE DATA.
Patients
| Seq | Age | Sex | Outcome | Treatment |
|---|---|---|---|---|
| 1 | 15 YR |