BEUDAMED
    FDA Adverse Event Summary report: N

    HURRYCANE

    MDR report key: 8358967 · Received February 19, 2019

    Report

    Report Number
    MW5084170
    Date Received
    February 19, 2019
    Report Date
    November 14, 2018
    Manufacturer
    HURRYWORKS, LLC.
    Product Code
    KHY
    Report Source
    Voluntary report
    Reporter Location
    CT, US
    Reporter Occupation
    PATIENT

    Narratives

    Description of Event or Problem · 1

    I HAVE TRIED AND TRIED TO NO AVAIL TO FILL YOUR FORM OUT. IT WILL NOT ACCEPT THE PHONE NUMBER OR EMAIL OF COMPANY I AM COMPLAINING ABOUT. I AM SO FRUSTRATED WITH THEM AND YOUR SITE THAT I AM NOW READY TO SAY FORGET IT, BUT I FEEL I HAVE A RIGHT AS A CONSUMER TO FILE A COMPLAINT. MY GRANDDAUGHTER GAVE ME A HURRY CANE AS A GIFT, USED IT A FEW TIMES AND THE ENTIRE BOTTOM FELL OFF. MY SON TOOK IT APART TIGHTENED IT ALL UP AND I WAS GOING DOWN A FLIGHT OF STAIRS AND IT FELL APART AND I ALMOST FELL DOWN THE STAIRS. A MAN GRABBED ME IN TIME. I TRIED TO CALL THEM, THEY WERE RUDE TOLD ME I DIDN¿T KNOW HOW TO USE IT. WHAT HOW TO USE A CANE THAT FELL APART, THEN I EMAILED, NO RESPONSE. THEN MY DAUGHTER PUT IT ON TWITTER AND THOUGHT THEY WOULD RESPOND. NO RESPONSE. THEN I TRIED TO LEAVE A REVIEW ON THEIR SITE. GOT AN EMAIL SAYING COULD NOT LEAVE IT BECAUSE IT DID NOT MEET THEIR STANDARDS. I TRIED AGAIN, SAME THING. NOW I JUST CALLED THEM AND TOLD CUSTOMER SERVICE I WAS SENDING THE BOTTOM PART BACK AND NEEDED THEIR ADDRESS. SHE SAID TAKE IT BACK WHERE YOU GOT IT WE HAVE NOTHING TO DO WITH IT. I SAID IT IS YOUR PRODUCT AND I WANT YOU TO SEE IT. SHE SAID WE DO NOT GIVE OUT OUR ADDRESS. I TOLD HER IT IS ILLEGAL NOT TO HAVE AN ADDRESS, SHE SAID OH WELL WE DON¿T HAVE TO GIVE IT OUT. I TOLD HER I WANTED TO SPEAK TO A SUPERVISOR AS I WAS GOING TO CONTACT THE AG OF (B)(6). SHE PUT ME ON HOLD AND NEVER CAME BACK. SO I FOUND THIS ADDRESS FOR THE COMPANY AND I WANT TO FILE A FORMAL COMPLAINT AGAINST THEM. I AM (B)(6) AND THIS WAS A VERY BIG DEAL TO ME. I ALMOST WAS SERIOUSLY INJURED AND THEY COULD CARE LESS. I ALSO WILL BE WRITING TO ANY AND ALL AGENCIES THAT ACCEPT COMPLAINTS. I WILL NOT GIVE UP. THIS IS WRONG THAT A COMPANY CAN TREAT SOMEONE LIKE THIS. I HAVE NEVER IN MY (B)(6) YEARS BEEN TREATED WITH SUCH DISREGARD, DISRESPECT, AND DISMISSAL AS I HAVE WITH THIS COMPANY. SADLY THIS IS MADE IN USA PRODUCT, WHICH I ALWAYS TRY TO BUY HAVING TWIN MARINE GRANDSONS, BUT IF THIS IS HOW THIS COMPANY ACTS IT IS NOT DOING GOOD COMPANIES A SERVICE.

    Devices

    Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
    145890 HURRYCANE CANE, SAFETY WALK KHY HURRYWORKS, LLC.

    Patients

    Seq Age Sex Outcome Treatment
    1