Description of Event or Problem · 1
ON (B)(6) 2018 THE CUSTOMER CONTACTED DARIO TO REPORT A HIGH BLOOD GLUCOSE READING (500MMOL/L). PRIOR TO CONTACTING DARIO, THE CUSTOMER WENT TO THE HOSPITAL DUE TO A MIXTURE OF HEALTH PROBLEMS, INCLUDING FAILURE TO MONITOR HIS BLOOD GLUCOSE LEVELS ON A REGULAR BASIS, WHICH HE MENTIONS IS HIS OWN FAULT. THE USER WAS TESTED AT THE HOSPITAL AND HIS BLOOD GLUCOSE LEVELS WERE DIFFERENT FROM WHEN HE TESTED HIMSELF AT HOME AFTER HE GOT BACK FROM THE HOSPITAL. DUE TO THE DIFFERENCE BETWEEN THE HOSPITAL READING AND THE READING HE GOT AT HOME WITH THE DARIO METER, HE CONTACTED US FOR HELP. IT WAS CONCLUDED IN THE INVESTIGATION THAT THE CUSTOMER WAS USING EXPIRED STRIPS AS THEY WERE OPEN FOR OVER 30-DAYS. STRIP LOT # 16Y16A1. PER USER GUIDE, THE STRIPS SHOULD NOT BE USED AFTER A MONTH OF BEING OPENED. ADDITIONALLY, THE CUSTOMER WAS USING AN UNSUPPORTED DEVICE (I-PAD).