Description of Event or Problem · 1
I FOUND MY MOM ON HER BEDROOM FLOOR, BARELY CONSCIOUS WITH HER PHILLIPS LIFE ALERT PORTABLE AROUND THE NECK BUTTON BY HER SIDE. LATER THAT EVENING, I WENT TO HER HOME AND PUSHED HER BUTTON TO GET NO ANSWER FROM THE LIFE ALERT STAFF. I THEN PUSHED THE MAIN BOX/. ALTHOUGH IT IS CLEAR, WHEN THE NECK BUTTON WAS PUSHED, NO SIGNAL WENT TO PHILLIPS. BUT, BECAUSE I WAS NOT PHYSICALLY THERE, I CANNOT KNOW FOR SURE THAT SHE PUSHED IT. ALL SIGNS SHOW THAT SHE MAY HAVE TRIED, BUT I WAS NOT THERE. THE BUTTON WAS WITH HER WHEN I FOUND HER. THE MAIN UNIT ON HER NIGHT STAND DID WORK, WHICH I TRIED LATER THAT NIGHT AFTER I REALIZED THE NECK BUTTON DID NOT WORK. THAT'S WHEN THE REP TOLD ME THE NECK BUTTON WAS NOT ACTIVATED. ASSY: 1840549, MFG DATE: 02/28/2012, REV: 02, FCC ID: BDZ6200, IC:655C-6700, IC:655C-6700, R DATE: 03/03/2015, L6900AT, BARCODE: (B)(4). NECK BUTTON WAS NOT ACTIVATED THEREFORE NO CALL WAS PLACED TO PHILLIPS.