Description of Event or Problem · 1
I AM EXTREMELY DISAPPOINTED WITH THE FAILURE AND NON-PERFORMANCE OF MY HOME ACCESS HEALTH CORP HIV TEST. MY TEST, WHEN MAILED IN, PROVED TO BE DEFECTIVE AND THE TEST RESULTS INVALID. I HAVE CONTACTED THE MFR AND REQUESTED A REFUND BUT THEIR CUSTOMER SERVICE ATTITUDE IS UNCOOPERATIVE AND THEY HAVE REFUSED TO WORK WITH ME AT ALL, EVEN THOUGH THE PRODUCT WAS NON-FUNCTIONAL. TO BRIEFLY EXPLAIN THE SITUATION: I HAVE TICK CALLUSES ON MY HANDS WHICH MADE IT IMPOSSIBLE TO DRAW A SUFFICIENT AMOUNT OF BLOOD USING THE MFR'S FLIMSY AND SUBSTANDARD LANCETS, DESPITE THE FACT THAT I FOLLOWED ALL INSTRUCTIONS INCLUDED WITH THE TEST. THE FIRST OF THE INCLUDED LANCETS DID NOT EVEN FULLY PIERCE MY SKIN; THE SECOND BARELY PIERCED THE SKIN AND DREW ONLY A TINY AMOUNT OF BLOOD. WHEN I CALLED HOME ACCESS CORP'S 1-800 NUMBER TO ASK IF I MIGHT INSTEAD BE ABLE TO DRAW BLOOD FROM MY TOES OR ELSEWHERE, THEIR REP WAS VERY VAGUE AND EVASIVE, AND WOULD NOT PROVIDE DEFINITE ANSWERS TO THE QUESTIONS OF WHETHER I COULD DRAW BLOOD ELSEWHERE. THEN, THE TEST RESULTS CAME IN AS, "INCOMPLETE" DUE TO CLOTTING, WHICH THEY HAVE ADVISED ME IS A COMMON RESULT OF NOT BEING ABLE TO DRAW ENOUGH BLOOD. WHEN I RECEIVED THESE RESULTS, THE HOME ACCESS AGENT ON THE PHONE WAS EXTREMELY HOSTILE AND RUDE TO THE POINT OF BEING BLATANTLY INSULTING AND OFFENSIVE. SHE ESSENTIALLY SHOUTED AT ME THAT I HAD NOT FOLLOWED DIRECTIONS AND THEN REFUSED TO PROVIDE ME A REPLACEMENT TEST OR ANSWER FURTHER QUESTIONS. WHEN I ASKED TO SPEAK TO A SUPERVISOR, SHE HUNG UP ON ME. I STILL HAVE NOT RECEIVED ANY SATISFACTORY RESULTS FROM THIS PRODUCT, AND I AM OUTRAGED AT THE UNPROFESSIONAL AND OFFENSIVE CONDUCT OF HOME ACCESS AND THEIR EMPLOYEES. I FEEL THAT THE FDA SHOULD BE AWARE OF THE POOR PRODUCT QUALITY AND BLATANT ABUSE OF CUSTOMERS THAT IS BEING PRACTICED BY THIS PRODUCT'S MFR.