FDA Adverse Event Malfunction Summary report: N

DADE INNOVIN

MDR report key: 6916799 · Received October 5, 2017

Report

Report Number
9610806-2017-00108
Event Type
Malfunction
Date Received
October 5, 2017
Date of Event
September 9, 2017
Report Date
October 5, 2017
Manufacturer
SIEMENS HEALTHCARE DIAGNOSTICS PRODUCTS GMBH
Product Code
GJS
UDI-DI
00842768003806
PMA / PMN Number
K974343
Product Problem
Yes
Report Source
Manufacturer report
Reporter Location
NY, US
Reporter Occupation
HEALTH PROFESSIONAL

Narratives

Additional Manufacturer Narrative · 1

A SIEMENS HEALTHCARE DIAGNOSTICS INC. (SIEMENS) TECHNICAL SOLUTIONS CENTER (TSC) SPECIALIST ADVISED THE CUSTOMER TO RUN A PRECISION TEST TO DETERMINE THE CAUSE OF THE POTENTIALLY DISCORDANT PROTHROMBIN TIME (PT) RESULTS ON THE SYSMEX CA-620 SYSTEM AND THE CUSTOMER DID NOT FOLLOW THE RECOMMENDED INSTRUCTIONS. THE TSC SPECIALIST ADVISED THE CUSTOMER TO NOT REPORT PATIENT RESULTS UNTIL THE ISSUE IS RESOLVED. THE CUSTOMER INDICATED THE ISSUE WAS RESOLVED AND THEY REFUSED SERVICE. THE CUSTOMER INDICATED THAT THEY STOPPED EXPERIENCING ISSUES ONCE THEY STARTED USING CONICAL CUPS ON INTERNAL QUALITY CONTROLS. THE CAUSE OF THE POTENTIALLY DISCORDANT PT RESULTS IS UNKNOWN. THE SYSTEM IS PERFORMING ACCORDING TO SPECIFICATIONS. NO FURTHER EVALUATION OF THIS SYSTEM IS REQUIRED. MDR 9610806-2017-00107 AND MDR 9610806-2017-00109 WERE FILED FOR THE SAME EVENT.

Description of Event or Problem · 1

A POTENTIALLY DISCORDANT PROTHROMBIN TIME (PT) RESULT WAS OBTAINED ON A PATIENT SAMPLE ON THE SYSMEX CA-620 SYSTEM. THIS RESULT WAS NOT REPORTED TO THE PHYSICIAN. THE SAME PATIENT SAMPLE WAS REPEATED TWICE ON THE SAME SYSTEM, RESULTING LOWER. NONE OF THESE RESULTS WERE REPORTED TO THE PHYSICIAN AND THE CORRECT RESULT FOR THIS PATIENT IS UNKNOWN. PRIOR TO RUNNING THE PATIENT SAMPLE, THE CUSTOMER EXPERIENCED ISSUES WITH THE INTERNAL QUALITY CONTROLS. THE CUSTOMER INDICATED THAT INTERNAL QUALITY CONTROLS RECOVERED WITHIN RANGE ONCE SHE RAN INTERNAL QUALITY CONTROLS IN A CONICAL CUP, AS OPPOSE TO RUNNING THEM IN SAMPLE TUBES. THE CUSTOMER INDICATED THAT SHE RAN THE PATIENT SAMPLES AFTER THE INTERNAL QUALITY CONTROLS RECOVERED WITHIN EXPECTED RANGES. THERE ARE NO KNOWN REPORTS OF PATIENT INTERVENTION OR ADVERSE HEALTH CONSEQUENCES DUE TO THE POTENTIALLY DISCORDANT PT RESULTS OBTAINED ON THIS PATIENT SAMPLE.

Devices

Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
697551 DADE INNOVIN DADE INNOVIN GJS SIEMENS HEALTHCARE DIAGNOSTICS PRODUCTS GMBH DADE INNOVIN 539364 00842768003806

Patients

Seq Age Sex Outcome Treatment
1 17 YR