Description of Event or Problem · 1
STAFF TRIED TO USE THE CAPNOFLEX MODULE ON A DASH 4000 TO GET A CO2 READING. THE DAILY OPERATIONAL CHECK WAS PERFORMED AS DESCRIBED IN THE OPERATOR MANUAL AND THE UNIT DID ZERO AS IT WAS SUPPOSED TO, BUT ONCE IT WAS PLACED ON A PATIENT IT WOULD NOT READ ANY RESPIRATION. STAFF TRIED ANOTHER DEVICE AND THE SAME THING HAPPENED; FINALLY, THEY TRIED A 3RD MODULE AND IT WORKED. THE STAFF HAD LOST CONFIDENCE IN ALL OF THEIR MODULES AND ASKED BIOMED TO CHECK THEM ALL. THE ER ONLY HAS 8 OF THESE AND 3 OF THE 8 WERE FOUND TO HAVE THE SAME PROBLEM. OPENED THE UNIT AND FOUND THE INTERNAL HOSE DISCONNECTED. MANUFACTURER RESPONSE: FOR CO2 MODULE, GE (PER SITE REPORTER). THEY OFFERED TO REPAIR IT AT A FLAT RATE OF (B)(6) AND NO FURTHER SUPPORT WAS GIVEN. MANUFACTURER RESPONSE: FOR CO2 MODULE, GE (PER SITE REPORTER). OFFERED TO REPAIR IT AND A FLAT RATE OF (B)(6). NO FURTHER SUPPORT WAS GIVEN. MANUFACTURER RESPONSE: FOR CO2 MODULE, GE (PER SITE REPORTER). SEND IT IN FOR REPAIR AT A FLAT RATE OF (B)(6). NO OTHER SUPPORT WAS GIVEN. I HAD 3 OF THESE AND SINCE IT WAS BROKEN I DECIDED TO OPEN IT UP TO FIND THAT IT WAS A VERY SIMPLE FIX