FDA Adverse Event Malfunction Summary report: N

COBAS E 411 IMMUNOASSAY ANALYZER

MDR report key: 6232268 · Received January 9, 2017

Report

Report Number
1823260-2017-00034
Event Type
Malfunction
Date Received
January 9, 2017
Date of Event
December 20, 2016
Report Date
February 8, 2017
Manufacturer
ROCHE DIAGNOSTICS
Product Code
JJE
PMA / PMN Number
K961481
Removal / Correction Number
NA
Product Problem
Yes
Report Source
Manufacturer report
Reporter Location
BR
Reporter Occupation
HEALTH PROFESSIONAL

Narratives

Additional Manufacturer Narrative · 1

(B)(4). THIS EVENT OCCURRED IN (B)(6).

Additional Manufacturer Narrative · 1

A SPECIFIC ROOT CAUSE COULD NOT BE IDENTIFIED. THE FIELD SERVICE REPRESENTATIVE REPORTED THAT THE CUSTOMER HAD ISSUES WITH THEIR PREANALYTICAL PROCEDURES. UPON FOLLOW UP, THE CUSTOMER CONFIRMED THE ISSUE WAS RESOLVED.

Description of Event or Problem · 1

THE CUSTOMER RECEIVED QUESTIONABLE ELECSYS HCG + BETA TEST SYSTEM RESULTS FOR FOUR PATIENT SAMPLES. PATIENT 1 INITIAL RESULT WAS 59.72 MUI/ML WITH A DATA FLAG. THE REPEAT RESULT ON A COBAS 6000 E 601 MODULE ANALYZER WAS <0.100 MUI/ML WITH A DATA FLAG. THIS RESULT WAS REPORTED TO THE PATIENT AND WAS CONSIDERED TO BE CORRECT. THE SAMPLE WAS REPEATED ON THE ORIGINAL ANALYZER AND THE RESULT WAS <0.100 MUI/ML. PATIENT 2 INITIAL RESULT ON (B)(6) 2016 WAS 14.85 MUI/ML WITH A DATA FLAG. THE REPEAT RESULT ON THE SAME ANALYZER WAS <0.100 MUI/ML WITH A DATA FLAG. THIS RESULT WAS REPORTED TO THE PATIENT AND WAS CONSIDERED TO BE CORRECT. THIS PATIENT WAS FEMALE. PATIENT 3 INITIAL RESULT ON (B)(6) 2016 WAS 4.23 MUI/ML WITH A DATA FLAG. THE REPEAT RESULT ON THE SAME ANALYZER WAS <0.100 MUI/ML WITH A DATA FLAG. THIS RESULT WAS REPORTED TO THE PATIENT AND WAS CONSIDERED TO BE CORRECT. THIS PATIENT WAS FEMALE. PATIENT 4 INITIAL RESULT ON (B)(6) 2016 WAS 2.73 MUI/ML WITH A DATA FLAG. THE REPEAT RESULT ON THE SAME ANALYZER WAS <0.100 MUI/ML WITH A DATA FLAG. THIS RESULT WAS REPORTED TO THE PATIENT AND WAS CONSIDERED TO BE CORRECT. THIS PATIENT WAS FEMALE. THE PATIENTS WERE NOT ADVERSELY AFFECTED. THE REAGENT LOT NUMBER WAS 15654200 WITH AN EXPIRATION DATE OF 09/30/2017. THE FIELD SERVICE REPRESENTATIVE PERFORMED AN ALIGNMENT OF THE BLACK TUBES, DECONTAMINATED, AND CHECKED THE PROBE LIQUID LEVEL DETECTION. DURING THE CHECK, HE FOUND A FAILURE AT CIRCUIT BOARD.

Devices

Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
18369 COBAS E 411 IMMUNOASSAY ANALYZER IMMUNOCHEMISTRY ANALYZER JJE ROCHE DIAGNOSTICS E411 RACK NA

Patients

Seq Age Sex Outcome Treatment
1 36 YR