160-R SKINMARKER REGULAR
Report
- Report Number
- 9612030-2016-00783
- Event Type
- Malfunction
- Date Received
- December 6, 2016
- Report Date
- November 2, 2017
- Manufacturer
- COVIDIEN
- Product Code
- FZZ
- Product Problem
- Yes
- Report Source
- Manufacturer report
- Reporter Location
- JA
- Reporter Occupation
- OTHER
Narratives
AN INVESTIGATION IS CURRENTLY UNDERWAY. UPON COMPLETION, THE RESULTS WILL BE FORWARDED.
AN INVESTIGATION OF THE REPORTED CONDITION WAS PERFORMED. ONE UNUSED SAMPLE WAS RECEIVED FOR EVALUATION. THE SAMPLE WAS TESTED BY A VISUAL INSPECTION AND THE REPORTED CONDITION WAS CONFIRMED. THE REVIEW OF DEVICE HISTORY RECORD (DHR) INDICATED THAT DURING THE PRODUCTION PROCESS, THE ACCEPTANCE CRITERIA INSPECTIONS PER ESTABLISHED SAMPLING LEVELS WERE WITHIN THE ACCEPTABLE LIMITS. PRODUCT ANALYSIS CONFIRMED THAT ALL THE PROCEDURES WERE BEING FOLLOWED ACCORDINGLY. THE PROBABLE ROOT CAUSE OF THE REPORTED CONDITION INDICATED BLOCKED BARREL VENTS WHICH MAY BE CAUSED BY THE DEFECTIVE CORE PINS. AS THE PURPOSE OF THE VENT IS TO EQUALIZE THE PRESSURE FROM THE INSIDE TO THE OUTSIDE OF THE PEN, IT MAY CAUSE LEAKAGE OF PEN AS THE VENT IS BLOCKED. THE CUSTOMER HAS ATTACHED THE PICTURE OF THE REPORTED CONDITION. CORRECTIVE ACTIONS LIKE PREPARING, INSPECTING AND PACKAGING BARRELS WERE RELEASED TO CHANGE THE INSPECTION CRITERIA FOR BLOCKED BARREL VENTS. OPERATORS AND QUALITY INSPECTORS WERE TRAINED ON THE WORK INSTRUCTIONS AND THE NEW INSPECTION CRITERIA WHICH ALLOWS A PASSING RESULT IF TWO OR MORE VENTS ARE OPENED AND IF THERE IS PARTIAL VENTING, AN ADDITIONAL VISUAL INSPECTION IS PERFORMED BY INSERTING A NIB IN THE BARREL. THE QUALITY DEPARTMENT REVIEWS AND INSPECT THE PREVENTATIVE MAINTENANCE/REPAIR OF THE MOLDING TOOL AND IDENTIFIES WHAT ISSUES NEED TO BE ADDRESSED WHEN THE TOOL IS SENT OUT FOR REPAIR/MAINTENANCE AND MAKE SURE THAT ALL AND ANY NON-CONFORMANCES WERE ADDRESSED DURING MAINTENANCE AND REPAIR. THE REVIEW OF CUSTOMER COMPLAINTS AND IN-HOUSE NON-CONFORMANCES WILL BE PERFORMED TO ENSURE EFFECTIVENESS OF THE PRODUCT. IF INFORMATION IS PROVIDED IN THE FUTURE, A SUPPLEMENTAL REPORT WILL BE ISSUED.
IT WAS REPORTED TO COVIDIEN ON (B)(6) 2016 THAT AN ISSUE OCCURRED WITH A SKIN MARKER. THE CUSTOMER REPORTS INK LEAKED INSIDE PRODUCT. UPON SAMPLE EVALUATION ON 11/11/2016, THIS LOT NUMBER WAS FOUND TO BE AFFECTED.
CUSTOMER STATES: INK LEAKED INSIDE PRODUCT.
Devices
| Seq | Brand | Generic | Product Code | Manufacturer | Model | Lot | UDI-DI |
|---|---|---|---|---|---|---|---|
| 797673 | 160-R SKINMARKER REGULAR | SKIN MARKER | FZZ | COVIDIEN | 31145785 | 5238100664X |
Patients
| Seq | Age | Sex | Outcome | Treatment |
|---|---|---|---|---|
| 1 |