FDA Adverse Event Malfunction Summary report: N

EC-5000

MDR report key: 5664085 · Received May 18, 2016

Report

Report Number
3002807715-2016-00019
Event Type
Malfunction
Date Received
May 18, 2016
Date of Event
April 25, 2016
Report Date
April 25, 2016
Manufacturer
NIDEK CO., LTD.
Product Code
HQF
Adverse Event
Yes
Product Problem
Yes
Report Source
Manufacturer report
Reporter Location
CA, US
Reporter Occupation
PHYSICIAN

Narratives

Additional Manufacturer Narrative · 1

IN REGARDS TO THE "DIFFUSE LAMELLAR KERATITIS COMPLAINT" FOR EC-5000 SN: (B)(4), PER CUSTOMER REQUEST NIDEK FIELD SERVICE ENGINEER (FSE) EVALUATED THE DEVICE ON 4/25/2016 AT THE FIELD. FSE INSPECTED AND TESTED THE DEVICE. THE DEVICE HAS BEEN WORKING AS PER SPECIFICATIONS. NO FAILURE WAS FOUND. DURING THE EVALUATION FSE OBSERVED THAT THE AIR CONDITIONER IN THE ROOM WAS COVERED WITH THE FILTERS. HUMIDIFIERS BUCKET WAS FULL WITH THE WATER. AS PER FSE THE ENVIRONMENTAL CONDITIONS WERE NOT PROPERLY MAINTAINED. NIDEK CLINICAL SPECIALIST CONTACTED FACILITY ON 4/29/2016 TO GATHER ADDITIONAL INFORMATION. ON 5/4/2016 CLINICAL FROM CUSTOMER FACILITY REPLIED BACK AND INFORMED THAT, NIDEK DID NOT PLAY ANY PART IN THE CASE SO THEY ARE WITHDRAWING THE COMPLAINT. NO ADDITIONAL INFORMATION RELATED TO PATIENT STATUS WAS PROVIDED BY THE CUSTOMER. DURING FOLLOW UP CUSTOMER ALSO MENTIONED THAT THEY ARE GOING TO GET THE AIR CONDITIONING SYSTEM CHECKED.

Description of Event or Problem · 1

NIDEK INC. RECEIVED A COMPLAINT FROM THE CUSTOMER ON (B)(6) 2016. CUSTOMER REPORTED THAT THEY OBSERVED PATIENT DEVELOPING DIFFUSE KERATITIS POST OPERATIVELY AFTER THE SURGERY. CUSTOMER REQUESTED NIDEK INC. TO INSPECT THE LASER EC-5000 SN: (B)(4). NO ADDITIONAL INFORMATION WAS PROVIDED AT THE TIME.

Devices

Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
319111 EC-5000 EXCIMER LASER HQF NIDEK CO., LTD. EC-5000

Patients

Seq Age Sex Outcome Treatment
1