Description of Event or Problem · 1
THE CUSTOMER REPORTED OUT OF RANGE NORMAL CONTROL SOLUTION TEST RESULTS WITH TEST STRIPS. ON 11/1/96, HE OPENED THE SECOND BOTTLE FROM A BOX OF FIFTY AND OBTAINED A CONTROL SOLUTION TEST RESULT OF 9 MG/DL. THE CUSTOMER CALLED CO'S CUSTOMER SUPPORT LINE AND, WITH THE REPRESENTATIVE, PERFORMED TWO NORMAL CONTROL SOLUTIONS TESTS. THE RESULTS WERE 11 AND 7 MG/DL VERSUS A NORMAL CONTROL SOLUTION RANGE OF 111-167 MG/DL. THE CONTROL SOLUTION, LOT # HV1046, EXPIRATION 9/98, WAS OPENED TODAY AND WAS SHAKEN VIGOROUSLY BEFORE THE SAMPLE WAS APPLIED. ALSO WITH THE REPRESENTATIVE, A CHECK STRIP TEST WAS PERFORMED. THE RESULT WAS 74 VERSUS A CHECK STRIP RANGE OF 67-88. THE CUSTOMER STATED THAT THE FIRST BOTTLE PERFORMED ACCURATELY. THE DESICCANT IS IN THE OPEN BOTTLE. THE CUSTOMER STORES THE TEST STRIPS IN THE DEN.