PROGRAMMING SOFTWARE
Report
- Report Number
- 1644487-2015-05681
- Event Type
- Malfunction
- Date Received
- September 2, 2015
- Date of Event
- August 7, 2015
- Report Date
- August 7, 2015
- Manufacturer
- CYBERONICS, INC.
- Product Code
- LYJ
- PMA / PMN Number
- P970003
- Removal / Correction Number
- NA
- Product Problem
- Yes
- Report Source
- Manufacturer report
- Reporter Location
- MA, US
- Reporter Occupation
- PHYSICIAN
Narratives
IT WAS REPORTED THAT THE PHYSICIAN HAD TROUBLE WITH DOSING DURING THE IMPLANT SURGERY WITH THE HHD. IT WAS MENTIONED THAT THE HHD TOUCH SCREEN WAS NOT FUNCTIONING AND THAT THE HHD PERFORMANCE WAS VERY SLOW. THE DEVICE WAS USED TO CHECK THE IMPEDANCE DURING A NEW IMPLANT BUT NOT ALL PARAMETERS WERE ABLE TO BE PROGRAMMED DUE TO THIS ISSUE. ADDITIONAL INFORMATION WAS RECEIVED THAT THE HHD TOUCHSCREEN FUNCTION WAS NOT WORKING EVEN AFTER A HARD RESET. THE SERIAL CABLE WAS ALSO REPORTED TO BE FRAYED. THE HHD AND FLASHCARD WERE RECEIVED ON (B)(6) 2015 BUT ANALYSIS HAS NOT BEEN COMPLETED TO DATE.
AN ANALYSIS WAS PERFORMED ON THE RETURNED HANDHELD. DURING THE ANALYSIS IT WAS VERIFIED THAT THE TOUCHSCREEN WAS UNRESPONSIVE. THE CAUSE FOR THE ANOMALY IS ASSOCIATED WITH DEBRIS THAT WAS TRAPPED BETWEEN THE HHD CASE AND DISPLAY. ONCE THE SCREEN WAS CLEANED AND THE DEBRIS WAS REMOVED, NO FURTHER ANOMALIES ASSOCIATED WITH THE HANDHELD WERE NOTED DURING TESTING USING THE AC ADAPTER OR THE MAIN BATTERY WITH A FULL CHARGE. AN ANALYSIS WAS PERFORMED ON THE RETURNED FLASHCARD AND THE REPORTED ALLEGATION WAS VERIFIED. NO ANOMALIES ASSOCIATED WITH FLASHCARD SOFTWARE WERE IDENTIFIED DURING THE FLASHCARD ANALYSIS.
Devices
| Seq | Brand | Generic | Product Code | Manufacturer | Model | Lot | UDI-DI |
|---|---|---|---|---|---|---|---|
| 583197 | PROGRAMMING SOFTWARE | PROGRAMMING COMPUTER | LYJ | CYBERONICS, INC. | MODEL 250 | 1075226 |
Patients
| Seq | Age | Sex | Outcome | Treatment |
|---|---|---|---|---|
| 1 | 38 YR |