FDA Adverse Event Malfunction Summary report: N

V-BEAM PULSED LASER

MDR report key: 4877654 · Received June 18, 2015

Report

Report Number
4877654
Event Type
Malfunction
Date Received
June 18, 2015
Date of Event
June 9, 2015
Report Date
June 18, 2015
Manufacturer
CANDELA CORP
Product Code
GEX
Product Problem
Yes
Report Source
User Facility report
Reporter Location
MI, US

Narratives

Description of Event or Problem · 1

PATIENT WAS HERE FOR V-BEAM TREATMENT OF PORT WINE STAIN ON RIGHT SIDE OF FACE. WE WERE UNABLE TO GET THE SETTINGS NEEDED BY THE DR FOR THIS PATIENT. THE ONLY SETTING WE COULD GET WAS MUCH LOWER. THE INCIDENT REPORT HAS THE SETTINGS WE WERE UNABLE TO GET. PATIENT WAS SENT HOME WITHOUT TREATMENT.THIS WAS THE PATIENT SAFETY REPORT: PATIENT CAME FOR TREATMENT OF PORT WINE STAIN ON RIGHT FACE USING VBEAM TREATMENT. LASER HANDPIECE 3X10 CALIBRATED; WOULD NOT CALIBRATE AT 7MM HANDPIECE. SETTINGS 3 WIDTH AND 12 FLUENCE; NEEDED THESE SETTINGS. CASE CANCELED. UNABLE TO DO PRESCRIBED TREATMENT. PATIENT SENT HOME.======================MANUFACTURER RESPONSE FOR PULSED LASER, CANDELA V-BEAM LASER (PER SITE REPORTER).======================I LEFT A MESSAGE WITH THE RMA EXTENSION AT CANDELA CORP TO CALL ME.

Devices

Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
396021 V-BEAM PULSED LASER POWERED LASER SURGICAL INSTRUMENT GEX CANDELA CORP * *

Patients

Seq Age Sex Outcome Treatment
1 56 YR NO, SHE WAS ONLY HERE FOR LASER OF A PORT WINE| NO OTHER THERAPIES| STAIN ON HER FACE.