FDA Adverse Event Malfunction Summary report: N

TRUETRACK

MDR report key: 4690394 · Received April 9, 2015

Report

Report Number
1052693-2015-00422
Event Type
Malfunction
Date Received
April 9, 2015
Date of Event
March 18, 2015
Report Date
April 10, 2015
Manufacturer
NIPRO DIAGNOSTICS, INC.
Product Code
NBW
PMA / PMN Number
K090495
Product Problem
Yes
Report Source
Manufacturer report
Reporter Location
PR, US
Reporter Occupation
OTHER

Narratives

Additional Manufacturer Narrative · 1

(B)(4). RETURNED METER AND TEST STRIPS EVALUATED WITH NO DEFECTS FOUND. MOST LIKELY UNDERLYING ROOT CAUSE OF MALFUNCTION: USER HAD INACCURATE REFERENCE.

Description of Event or Problem · 1

CONSUMER COMPLAINT OF HIGH BLOOD RESULTS. CUSTOMER FEELS WELL AND REQUIRES NO MEDICAL ATTN. CUSTOMER'S EXPECTED BLOOD RESULTS ARE 120-130 MG/DL. VERIFIED THE STRIPS EXPIRED 10/31/2016 AND HAVE NOT BEEN IN USE FOR FORE THAN 4 MONTHS. CUSTOMER CONFIRMS THE STRIPS ARE STORED PROPERLY. CUSTOMER PERFORMED A BACK TO BACK BLOOD TEST, 250 MG/DL AND 304 MG/DL. REVIEWED METER MEMORY: 205 MG/DL, (B)(6) 2015, 11:39:00 PM, FASTING: YES; 227 MG/DL, (B)(6) 2015, 11:56:00 PM, FASTING: YES; 218 MG/DL, (B)(6) 2015, 11:55:00 PM, FASTING: YES; 351 MG/DL, (B)(6) 2015, 07:36:00 AM, FASTING: NO; 201 MG/DL, (B)(6) 2015, 11:30:00 PM, FASTING: NO. METER HAS INCORRECT TIME AND DATE. NO ADVERSE EVENT REPORTED.

Devices

Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
233655 TRUETRACK BLOOD GLUCOSE SYSTEM NBW NIPRO DIAGNOSTICS, INC. TRUEBALANCE BR4552

Patients

Seq Age Sex Outcome Treatment
1