FDA Adverse Event Malfunction Summary report: N

TRUETRACK

MDR report key: 4502631 · Received February 6, 2015

Report

Report Number
1052693-2015-00092
Event Type
Malfunction
Date Received
February 6, 2015
Date of Event
December 22, 2014
Report Date
January 6, 2014
Manufacturer
NIPRO DIAGNOSTICS, INC.
Product Code
NBW
PMA / PMN Number
K032657
Product Problem
Yes
Report Source
Manufacturer report
Reporter Location
GA, US
Reporter Occupation
OTHER

Narratives

Additional Manufacturer Narrative · 1

(B)(4). RETURNED METER AND TEST STRIPS EVALUATED WITH NO DEFECTS FOUND. MOST LIKELY UNDERLYING ROOT CAUSE OF MALFUNCTION NOTED IN THE COMPLAINT: USER HAD INACCURATE REFERENCE, USER'S TEST STRIPS HAD POOR STORAGE. MFR ACKNOWLEDGES LATENESS OF THE REPORT, PER INTERNAL CORRECTIVE ACTION. THIS REPORT SHOULD HAVE BEEN IDENTIFIED AS REPORTABLE WITHIN 30 DAYS OF THE IDENTIFICATION (07/07/2014).

Description of Event or Problem · 1

CONSUMER COMPLAINT OF HIGH BLOOD RESULTS. CUSTOMER STATES THAT THE VIALS OF STRIPS ARE STORED IN THE BEDROOM. RAN A BLOOD TEST USING A CAPILLARY BLOOD SAMPLE, 220 MG/DL. EXPECTED BLOOD RESULTS FASTING IS 100 MG/DL-120 MG/DL. REVIEWED THE LAST 5 BLOOD IN THE METER MEMORY: (B)(6) 2014 @8:30PM 179MG/DL, (B)(6) 2014 @ 10:14AM 141 MG/DL, (B)(6) 2014 @ 11:15 PM 551 MG/DL, (B)(6) 2014 @ 12:17 PM 250MG/DL, (B)(6) 2014 @ 11:48 PM 351 MG/DL. NO ADVERSE EVENT REPORTED.

Devices

Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
85774 TRUETRACK BLOOD GLUCOSE SYSTEM NBW NIPRO DIAGNOSTICS, INC. TRUETRACK RR4531

Patients

Seq Age Sex Outcome Treatment
1