FDA Adverse Event Summary report: N

DISCOVERY

MDR report key: 4062554 · Received August 18, 2014

Report

Report Number
4062554
Date Received
August 18, 2014
Date of Event
June 20, 2014
Report Date
August 18, 2014
Manufacturer
GE MEDICAL SYSTEMS, LLC
Product Code
KPS
Report Source
User Facility report
Reporter Location
MD, US
Reporter Occupation
RISK MANAGER

Narratives

Description of Event or Problem · 1

GE SERVICE ENGINEER ON SITE TO PERFORM QUARTERLY PREVENTIVE MAINTENANCE (PM) SERVICE TO PET/CT SCANNER. DURING THE COURSE OF HIS SERVICE, THE MACHINE WENT INTO A SHUTDOWN MODE. AFTER CHECKING WITH HIS ONLINE SERVICE CENTER, IT WAS DECIDED THE ONLY CORRECTIVE ACTION TO BE TAKEN WAS TO POWER THE MACHINE DOWN, WHICH WOULD RESULT IN A TOTAL LOSS OF ALL ACQUIRED PATIENT/SCAN DATABASE. THIS ACTION HAS RESULTED IN THE NEED TO REPEAT THREE PATIENT PROCEDURES PERFORMED THAT DAY. DUE TO THE CRASH OF THE HOSPITAL PATIENT DATA NETWORK, THE SCANS WERE NOT ABLE TO BE PROCESSED WHEN THEY WERE COMPLETED. THE PM SERVICE WAS BEGUN PRIOR TO NETWORK BEING RESTORED.

Devices

Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
496297 DISCOVERY SYSTEM, TOMOGRAPHY, COMPUTED, EMISSION KPS GE MEDICAL SYSTEMS, LLC DST *

Patients

Seq Age Sex Outcome Treatment
1 *