BEUDAMED
    FDA Adverse Event Malfunction Summary report: N

    VERSACARE BED

    MDR report key: 3881780 · Received May 27, 2014

    Report

    Report Number
    1824206-2014-01634
    Event Type
    Malfunction
    Date Received
    May 27, 2014
    Date of Event
    May 1, 2014
    Report Date
    May 1, 2014
    Manufacturer
    HILL-ROM, INC.
    Product Code
    FNL
    Product Problem
    Yes
    Report Source
    Manufacturer report
    Reporter Location
    FL, US
    Reporter Occupation
    OTHER

    Narratives

    Additional Manufacturer Narrative · 1

    HILL-ROM TECHNICAL SUPPORT FOUND THE SIDEREAL NOT LATCHING AND ORDERED THE ACCOUNT A SIDERAIL CENTER ARM ASSEMBLY. PER THE HILL-ROM SERVICE MANUAL, PERFORM ANNUAL PREVENTIVE MAINTENANCE PROCEDURES TO MAKE SURE ALL VERSACARE BED COMPONENTS ARE FUNCTIONING AS ORIGINALLY DESIGNED. MAKE SURE THE HEAD AND INTERMEDIATE SIDE RAILS ARE NOT BENT OR TWISTED. MAKE SURE THE SIDE RAILS LOCK CORRECTLY IN THE HIGH POSITION AND YOU HEAR THE LATCH CLICK. GENTLY PULL IN EACH SIDE RAIL TO MAKE SURE IT LATCHED CORRECTLY. IF THE SIDE RAIL IS DIFFICULT TO LATCH, MAKE SURE THE LATCH COMPONENTS ARE CLEAN AND LOOK FOR OBSTRUCTIONS. RELEASE EACH SIDE RAIL FROM THE UP POSITION, AND LET IT FALL FREELY. THE SIDE RAIL SHOULD LOWER SLOWLY AND SMOOTHLY. REMOVE THE CENTER ARM COVER, AND EXAMINE THE CABLE ROUTING FOR PINCHING, BINDING, OR DAMAGE. MAKE SURE THE LATCH MECHANISM OF EACH SIDE RAIL IS IN GOOD CONDITION. REMOVE THE SIDE RAIL COVER, AND MAKE SURE THE MOUNTING SCREWS ARE FULLY INSTALLED. MAKE SURE ALL FUNCTIONS ON THE CAREGIVER CONTROL WORK CORRECTLY. REPAIR OR REPLACE THE SIDE RAILS AS NECESSARY. A SEARCH OF THE HILL-ROM MAINTENANCE RECORDS DID NOT SHOW HILL-ROM PERFORMED ANY PREVENTATIVE MAINTENANCE ON THIS BED. IT IS UNK IF THE FACILITY PERFORMS PREVENTATIVE MAINTENANCE ON THEIR BEDS. THREE ATTEMPTS HAVE BEEN MADE REGARDING A RESOLUTION TO THIS CONTACT LINE, WITH NO RESPONSE. BASED ON THIS INFO, NO FURTHER ACTION IS REQUIRED.

    Description of Event or Problem · 1

    HILL-ROM RECEIVED A REPORT FROM THE ACCOUNT STATING THE LEFT HEAD SIDERAIL IS NOT LATCHING. THE BED WAS LOCATED AT THE ACCOUNT. THERE WAS NO PT/USER INJURY REPORTED. THIS REPORT WAS FILED IN OUR COMPLAINT HANDLING SYSTEM AS COMPLAINT # (B)(4).

    Devices

    Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
    310707 VERSACARE BED A/C POWERED ADJUSTABLE HOSPITAL BED FNL HILL-ROM, INC. 3200

    Patients

    Seq Age Sex Outcome Treatment
    1