CAREFUSION
Report
- Report Number
- 2021710-2013-00045
- Event Type
- Malfunction
- Date Received
- June 7, 2013
- Date of Event
- May 7, 2013
- Report Date
- May 7, 2013
- Manufacturer
- CAREFUSION
- Product Code
- CBK
- PMA / PMN Number
- K073069
- Product Problem
- Yes
- Report Source
- Manufacturer report
- Reporter Location
- CA, US
- Reporter Occupation
- SERVICE AND TESTING PERSONNEL
Narratives
THE USER FACILITY DID NOT SUBMIT A USER FACILITY REPORT TO THE MANUFACTURER. EVENT CODES WERE DERIVED BASED ON INFORMATION DOCUMENTED BY A CAREFUSION TECH SUPPORT SPECIALIST IN RESPONSE TO A PHONE CONVERSATION(S) WITH A USER FACILITY REPRESENTATIVE. (B)(4). THE FOLLOWING INFORMATION CONCERNING THE EVALUATION OF THE DEVICE BY THE USER FACILITY WAS DOCUMENTED BY THE CAREFUSION FIELD SERVICE REPRESENTATIVE. THE CAREFUSION FIELD SERVICE REPRESENTATIVE EVALUATED THE DEVICE AND DETERMINED THAT THE MOST LIKELY ROOT CAUSE OF THE REPORTED EVENT WAS A FAULTY USER INTERFACE MODULE. THE CAREFUSION FIELD SERVICE REPRESENTATIVE REPLACED THE USER INTERFACE MODULE, PERFORMED A PREVENTATIVE MAINTENANCE AND RAN THE DEVICE THROUGH A COMPLETE CHECKOUT TO ENSURE IT MEETS ALL FACTORY SPECS. UPON COMPLETION THE DEVICE WAS RETURNED TO THE CUSTOMER READY TO BE PLACED BACK INTO SERVICE. UPON RECEIPT INTO THE CAREFUSION SERVICE DEPARTMENT, THE ALLEGED FAULTY USER INTERFACE MODULE WAS VISUALLY INSPECTED AND RUN FOR SEVERAL DAYS WITHOUT ANOMALIES. THE ALLEGED FAULTY USER INTERFACE MODULE HAD NO ADVERSE EFFECT ON ANY OF THE ALARM CONDITIONS. AFTER THE RUN-IN PERIOD, THE CAREFUSION SERVICE REPRESENTATIVE EVALUATED THE ALLEGED FAULTY USER INTERFACE MODULE AND WAS NOT ABLE TO REPRODUCE THE REPORTED FAILURE THUS WAS NOT ABLE TO IDENTIFY A ROOT CAUSE IN THIS ALLEGED EVENT. A REVIEW OF THE CAREFUSION COMPLAINT SYSTEM FOR THE PAST 90 DAYS RESULTED IN ZERO LIKE EVENTS, THUS AT PRESENT CAREFUSION CONSIDERS THIS TO BE AN ISOLATED INCIDENT.
THE FOLLOWING DESCRIPTION OF THE EVENT WAS DOCUMENTED BY A CAREFUSION TECH SUPPORT SPECIALIST IN RESPONSE TO A PHONE CONVERSATION WITH A CAREFUSION FIELD SERVICE REPRESENTATIVE. WHILE ONSITE PERFORMING PREVENTATIVE MAINTENANCE, CAREFUSION FIELD SERVICE REPRESENTATIVE [NAME REMOVED] FOUND THIS VENTILATOR HAD INTERMITTENT ALARM ISSUES. SOMETIMES IT WOULD ALARM APPROPRIATELY AND OTHERS JUST GIVE A VISUAL ALARM. AFTER TROUBLESHOOTING HE FOUND THE ISSUE TO BE THE USER INTERFACE MODULE.
Devices
| Seq | Brand | Generic | Product Code | Manufacturer | Model | Lot | UDI-DI |
|---|---|---|---|---|---|---|---|
| 253691 | CAREFUSION | VENTILATOR, CONTINUOUS, FACILITY USE / CBK | CBK | CAREFUSION | AVEA | NA |
Patients
| Seq | Age | Sex | Outcome | Treatment |
|---|---|---|---|---|
| 1 | NA |