Description of Event or Problem · 1
IT APPEARS THAT THE DEPOT SYSTEM OR MFRS ARE MISLABELING A PRODUCT WITH THE NATIONAL STOCK NUMBER. THE ITEM IDENTIFIED IN ENCLOSURE 1 IS LABELLED WITH THE NATIONAL STOCK NUMBER INDICATED ON ENCLOSURE 2. HOWEVER, THE SPECIFICATIONS LISTED ON ENCLOSURE 1 MATCH THE CATALOG SPECIFICATIONS LISTED IN ENCLOSURE 3 FOR ANOTHER NATIONAL STOCK NUMBER (EXCEPT FOR THE UNIT OF MEASURE QUANTITY, WHICH MAY BE A CATALOGING ERROR). CUSTOMERS COMPLAIN THAT THE MATERIAL, IDENTIFIED BY ENCLOSURE 1 FOR THE SUBJECT NATIONAL STOCK NUMBER, CLOGS THEIR SUCTION DEVICES BECAUSE IT IS TOO SMALL. THEY THINK THEY ARE SUPPOSED TO GET MATERIAL WITH A HALF INCH DIAMETER AND THE MATERIAL IDENTIFIED BY ENCLOSURE 1 IS ONLY 3/8 INCH DIAMETER. ENCLOSURE 5 SHOWS A LABEL FROM A CORRECTLY MARKED BOX OF MATERIAL. (*)