FDA Adverse Event Malfunction Summary report: N

OT VERIO IQ METER

MDR report key: 3133652 · Received May 29, 2013

Report

Report Number
3008382007-2013-13172
Event Type
Malfunction
Date Received
May 29, 2013
Report Date
May 4, 2013
Manufacturer
LIFESCAN EUROPE, A DIVISION OF CILAG GMBH INTL
Product Code
NBW
PMA / PMN Number
K110637
Removal / Correction Number
2013-IE-017
Product Problem
Yes
Report Source
Manufacturer report
Reporter Location
SC, US
Reporter Occupation
PATIENT

Narratives

Additional Manufacturer Narrative · 1

GENDER: NOT PROVIDED. WEIGHT: NOT PROVIDED. DATE OF EVENT: NOT PROVIDED.

Description of Event or Problem · 1

ON (B)(6) 2013 THE LAY USER/PATIENT CONTACTED LIFESCAN TO REPORT THE ONE TOUCH VERIO IQ METER WOULD NOT POWER ON. THE SR. MEDICAL SURVEILLANCE SPECIALIST WAS ABLE TO CLASSIFY THE COMPLAINT BASED ON THE INFORMATION PROVIDED TO CUSTOMER SERVICE. THE PATIENT REPORTED THAT ON AN UNSPECIFIED DATE ¿THREE MONTHS AGO¿ THE REPORTED METER WOULD NOT POWER ON; SHE WAS UNABLE TO OBTAIN A BLOOD GLUCOSE READING. THE PATIENT DID NOT REPORT EXPERIENCING ANY SYMPTOMS OF HIGH OR LOW BLOOD GLUCOSE LEVELS. THE PATIENT NOTED SHE TOOK 60 UNITS AND THEN 40 UNITS INSULIN BASED ON HER SLIDING SCALE; THE PATIENT DID NOT SEEK ANY MEDICAL ATTENTION OR TREATMENT. NO TROUBLESHOOTING WAS PERFORMED DURING THE CALL, AS THE PATIENT HAD DISCARDED THE METER. THE PATIENT DID NOT SUFFER AN ADVERSE EVENT DUE TO THE REPORTED METER. THE PATIENT SUFFERED NO SYMPTOMS AND DENIED SEEKING MEDICAL ATTENTION. HOWEVER, AS THE METER POWER ISSUE WAS NOT RESOLVED, THIS COMPLAINT IS BEING REPORTED.

Devices

Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
234168 OT VERIO IQ METER GLUCOSE MONITORING SYS/KIT NBW LIFESCAN EUROPE, A DIVISION OF CILAG GMBH INTL

Patients

Seq Age Sex Outcome Treatment
1 40 YR