BEUDAMED
    FDA Adverse Event Malfunction Summary report: N

    USERS MANUALS

    MDR report key: 3003222 · Received March 14, 2013

    Report

    Report Number
    3008382007-2013-04983
    Event Type
    Malfunction
    Date Received
    March 14, 2013
    Report Date
    February 16, 2013
    Manufacturer
    LIFESCAN EUROPE, A DIVISION OF CILAG GMBH INTL
    Product Code
    NBW
    Product Problem
    Yes
    Report Source
    Manufacturer report
    Reporter Location
    NC, US
    Reporter Occupation
    PATIENT

    Narratives

    Description of Event or Problem · 1

    ON (B)(4) 2013 THE REPORTER CONTACTED LIFESCAN (LFS) IN THE USA ALLEGING THE OT VERIO USER'S MANUAL "SKIPPED AROUND TOO MUCH AND WAS NOT COMPREHENSIBLE". THIS COMPLAINT IS BEING REPORTED BECAUSE THE ALLEGED ISSUE WAS NOT RESOLVED WITH TROUBLESHOOTING DONE BY THE CUSTOMER CARE ADVOCATE (CCA). THERE WAS NO INDICATION THAT THE LFS PRODUCT CAUSED OR CONTRIBUTED TO AN ADVERSE EVENT.

    Devices

    Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
    106810 USERS MANUALS GLUCOSE MONITORING SYS/KIT NBW LIFESCAN EUROPE, A DIVISION OF CILAG GMBH INTL

    Patients

    Seq Age Sex Outcome Treatment
    1