BEUDAMED
    FDA Adverse Event Malfunction Summary report: N

    OT PING METER

    MDR report key: 2973441 · Received February 22, 2013

    Report

    Report Number
    3008382007-2013-03413
    Event Type
    Malfunction
    Date Received
    February 22, 2013
    Report Date
    February 10, 2013
    Manufacturer
    LIFESCAN EUROPE, A DIVISION OF CILAG GMBH INTL
    Product Code
    NBW
    PMA / PMN Number
    K082590
    Product Problem
    Yes
    Report Source
    Manufacturer report
    Reporter Location
    NY, US
    Reporter Occupation
    OTHER

    Narratives

    Additional Manufacturer Narrative · 1

    (B)(4): THE METER HAS PASSED TESTING WITH NO FAULTS FOUND. THE REPORTED ISSUE COULD NOT BE REPRODUCED. IF LIFESCAN OBTAINS ADDITIONAL INFORMATION REGARDING THIS COMPLAINT, A FOLLOW UP REPORT WILL BE SUBMITTED. AT THIS TIME, LIFESCAN CONSIDERS THIS MATTER CLOSED.

    Description of Event or Problem · 1

    ON (B)(4), 2013, A REPORTER FOR THE LAY USER/PATIENT CONTACTED LIFESCAN (LFS) ALLEGING THE PATIENT'S ONETOUCH PING METER DISPLAYED AN UNKNOWN "ERROR" MESSAGE BETWEEN TESTS. THE MEDICAL SURVEILLANCE SPECIALIST (MSS) WAS UNABLE TO REACH THE LAY USER/PATIENT FOR FOLLOW-UP QUESTIONS. THE COMPLAINT WAS CLASSIFIED BASED ON THE CUSTOMER CARE ADVOCATE (CCA) DOCUMENTATION. THE ALLEGED ISSUE BEGAN ON (B)(6) 2013 AT 5 AM. THE PATIENT MANAGES HER DIABETES WITH AN INSULIN PUMP. IT IS NOT KNOWN IF THE PATIENT MADE CHANGES TO HER USUAL MANAGEMENT ROUTINE DUE TO THE REPORTED ISSUE. PRIOR TO THE START OF THE ALLEGED ISSUE, THE REPORTER CLAIMS THE PATIENT APPEARED TIRED AND WAS SLUMPED OVER LIKE SHE WAS SLEEPING. THE PATIENT TOOK FOOD AND/ OR DRANK A BEVERAGE AS TREATMENT. IT WAS REPORTED THAT ANOTHER DEVICE WAS USED FOR TESTING; HOWEVER, RESULTS WERE NOT PROVIDED. THE CCA WAS NOT ABLE TO WALK THE REPORTER THROUGH A RETEST TO RESOLVE THE ALLEGED ISSUE. BASED ON THE INFORMATION PROVIDED, THERE IS NO INDICATION THAT THE PRODUCT CAUSED OR CONTRIBUTED TO A SERIOUS INJURY. THE PATIENT'S SYMPTOMS STARTED BEFORE THE REPORTED ISSUE FIRST OCCURRED AND THERE IS NO EVIDENCE THE PATIENT ADMINISTERED INAPPROPRIATE SELF TREATMENT DUE TO THE ALLEGED ISSUE. HOWEVER, THIS COMPLAINT IS BEING REPORTED BECAUSE THE ALLEGED UNKNOWN "ERROR" MESSAGE REMAINED UNRESOLVED.

    Devices

    Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
    77763 OT PING METER GLUCOSE MONITORING SYS/KIT NBW LIFESCAN EUROPE, A DIVISION OF CILAG GMBH INTL 3208214

    Patients

    Seq Age Sex Outcome Treatment
    1 5 YR